Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow16 hours ago
Base Salary
$201k - $352k/yr
Responsibilities
- Build solution-ready LLM-enabled applications spanning backend logic, data orchestration, and front-end UI.
- Work onsite or alongside customers to adapt, deploy, and iterate solutions in live environments.
- Design and implement production-grade AI-native software, including APIs, orchestration pipelines, vector databases, LLM frameworks, and UI components.
- Integrate solutions with legacy systems and deliver safely and quickly in agile, end-to-end sprints.
- Create reusable libraries, prompts, scaffolds, SDKs, and documentation for future customer deployments.
- Debug distributed systems, tune latency, implement monitoring, and build resilient and secure systems.
- Provide field-tested feedback to platform and product teams and contribute to shared developer tools.
Requirements
- 10+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles.
- Proven ability to design and implement AI-native software in production environments.
- Backend experience with Python, Node.js, or Java and frontend experience with React or Angular.
- Experience with REST or GraphQL APIs, LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
- Skill debugging distributed systems, tuning performance, and implementing monitoring and observability.
- Ability to contribute to shared SDKs, tools, and reusable AI scaffolds.
- Product sensibility focused on user value, MVP iteration, and long-term scale.
- Experience deploying with AWS, Azure, or GCP and working with containers and infrastructure as code.
- Ability to travel up to 30%.
- Preferred experience integrating AI into SaaS platforms such as ServiceNow or Salesforce.
- Preferred track record of production deployments in secure, regulated enterprise environments and contributions to developer-experience tooling or frameworks.
Benefits
- Base pay is $201,300 - $352,300, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs are offered.
- Work persona is flexible or remote.
- Regular employee position in North America and Canada.
- The role may require export-control approval for access to controlled technology.
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.