9 days ago
Hyderābād, IndiaStaff+
Responsibilities
- Design, develop, configure, and maintain scalable ServiceNow platform solutions using development best practices.
- Develop custom applications, workflows, integrations, reusable components, and enterprise automation using ServiceNow capabilities.
- Configure and extend ServiceNow applications across ITSM, ITOM, ITAM, HRSD, CSM, SPM, IRM, and custom application areas.
- Develop and maintain REST and SOAP integrations with internal and third-party enterprise systems.
- Design Service Catalog offerings, workflows, record producers, and self-service experiences using Employee Center, Service Portal, and UI Builder.
- Build and support Workspace experiences, Next Experience components, and mobile capabilities.
- Design data models, CMDB structures, and CSDM relationships where applicable.
- Implement platform security using ACLs, application scoping, roles, and security best practices.
- Translate business requirements into technical designs and implementation plans.
- Perform code reviews, troubleshoot complex platform issues, optimize performance, and support testing and deployment.
- Use source control, update set management, CI/CD pipelines, and DevOps practices for application lifecycle management.
- Lead technical discussions, client workshops, and design sessions while advising on ServiceNow capabilities and best practices.
- Create technical documentation, development standards, and implementation artifacts.
- Mentor junior developers and improve development processes and coding standards.
Requirements
- 5+ years of professional software development or platform engineering experience with hands-on ServiceNow development experience.
- Experience designing, developing, and implementing enterprise solutions on the ServiceNow platform.
- Strong understanding of ServiceNow architecture, platform capabilities, and application development best practices.
- Experience working within Agile delivery methodologies.
- Excellent analytical, problem-solving, communication, and consulting skills.
- Ability to work independently and collaborate effectively with cross-functional teams.
- Bachelor’s degree.
- ServiceNow Certified System Administrator certification.
- Preferred qualifications include strong JavaScript and ServiceNow scripting API experience.
- Preferred qualifications include experience with Flow Designer, IntegrationHub, App Engine Studio, Service Portal, UI Builder, and Workspace development.
- Additional preferred certifications include ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist certifications, and ITIL Foundation Certification.
- Preferred experience includes REST/SOAP integrations, API-based solutions, platform security, application scoping, ACLs, governance, CMDB, CSDM, Discovery, and Service Mapping.
- Preferred familiarity includes source control, Git, update sets, CI/CD, DevOps practices, ITIL concepts, and enterprise service management processes.
- Ability to lead technical solution design while mentoring other developers.
- Commitment to Crowe’s values of Care, Trust, Courage, and Stewardship and to ethical, inclusive conduct.
Benefits
- Comprehensive employee benefits package.
- Inclusive culture supporting diversity, talent development, and career growth.
- Regular meetings with a Career Coach to support career goals and aspirations.
Tech Stack
Categories
About Crowe LLP
Crowe LLP is a public accounting and consulting partnership based in Chicago that provides audit, tax, advisory, and technology-enabled consulting to companies, nonprofits, and public-sector clients. It operates as part of the Crowe Global network, which includes 300+ independent firms across 150+ countries. Founded in 1942, Crowe serves U.S. and international clients across regulated industries such as financial services, healthcare, manufacturing, and the public sector.