1 month ago
Hyderābād, IndiaStaff+
Responsibilities
- Design, develop, configure, and maintain scalable solutions on the ServiceNow platform.
- Develop custom applications, workflows, integrations, and reusable components using ServiceNow development capabilities and JavaScript.
- Configure and extend ServiceNow applications including ITSM, ITOM, ITAM, HRSD, CSM, SPM, IRM, and custom applications.
- Develop and maintain REST and SOAP integrations with internal and third-party enterprise systems.
- Design service catalog offerings, workflows, record producers, and self-service experiences using Employee Center, Service Portal, and UI Builder.
- Build and support Workspace experiences, Next Experience components, and mobile capabilities.
- Design and maintain data models, CMDB structures, and CSDM relationships where applicable.
- Implement platform security using ACLs, application scoping, roles, and security best practices.
- Collaborate on scalable, maintainable, and upgrade-friendly platform solutions.
- Translate business requirements into technical designs and implementation plans.
- Perform code reviews, troubleshoot platform issues, optimize performance, and support testing and deployment.
- Use source control, update set management, CI/CD pipelines, and DevOps practices for application lifecycle management.
- Lead technical discussions, client workshops, and design sessions.
- Produce technical documentation, development standards, and implementation artifacts.
- Mentor junior developers and improve development processes and coding standards.
Requirements
- At least 5 years of professional software development or platform engineering experience with hands-on ServiceNow development experience.
- Experience designing, developing, and implementing enterprise solutions on the ServiceNow platform.
- Strong understanding of ServiceNow architecture, platform capabilities, and application development best practices.
- Experience working within Agile delivery methodologies.
- Excellent analytical, problem-solving, communication, and consulting skills.
- Ability to work independently and collaborate with cross-functional teams.
- Bachelor’s degree.
- ServiceNow Certified System Administrator certification.
- Preferred qualifications include strong JavaScript and ServiceNow scripting API expertise.
- Preferred qualifications include experience with Flow Designer, IntegrationHub, App Engine Studio, Service Portal, UI Builder, and Workspace development.
- Additional preferred certifications include ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist, and ITIL Foundation.
- Experience with REST/SOAP integrations and API-based solutions is preferred.
- Knowledge of platform security, application scoping, ACLs, and governance best practices is preferred.
- Experience with CMDB, CSDM, Discovery, or Service Mapping is preferred.
- Familiarity with source control, Git, update sets, CI/CD, and DevOps practices is preferred.
- Understanding of ITIL concepts and enterprise service management processes is preferred.
- Experience across multiple ServiceNow product areas and the ability to lead solution design while mentoring developers are highly desirable.
Benefits
- Flexible work practices intended to support work-life balance.
- Comprehensive employee benefits package.
- Inclusive culture with opportunities for career growth and consistent meetings with a Career Coach.
- Opportunities to develop technical and transferable skills while working on client consulting engagements.
Tech Stack
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