5 hours ago
Remote, United States or Dallas, TX, USASenior
Responsibilities
- Provide centralized technical assistance and support for healthcare facilities, vendors, developers, and integration partners using interoperability and integration services.
- Troubleshoot integration, connectivity, configuration, onboarding, and data-exchange issues and coordinate resolutions with engineering, onboarding, testing, and platform teams.
- Define issues, isolate root causes, communicate resolution steps, and deliver or coordinate technical solutions for technical and non-technical stakeholders.
- Support EHR, HIE, FHIR, API, interface, and related healthcare integration services, including validation and testing to confirm issue resolution and system readiness.
- Maintain knowledge bases, troubleshooting procedures, support documentation, known-issue records, and resolution guidance.
- Document defects, fixes, configuration changes, and recurring support issues while supporting training and user adoption activities.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field.
- At least 7 years of related professional experience.
- Extensive experience providing technical support and troubleshooting for complex software, systems, integration, or healthcare technology environments.
- Experience troubleshooting healthcare interoperability technologies, including EHR, HIE, FHIR, APIs, interfaces, and data-exchange services.
- Strong experience with root-cause analysis, connectivity troubleshooting, configuration support, defect resolution, and validation testing.
- Strong problem-solving, analytical, communication, and customer-service skills for supporting technical and non-technical stakeholders, vendors, and partners.
- Experience with healthcare integration platforms, interface engines, APIs, FHIR services, knowledge-base management, technical documentation, onboarding, training, user adoption, or federal healthcare programs is preferred.
- U.S. citizenship is required; candidates must successfully complete a background check and be able to obtain and maintain a Government/Public Trust clearance, including fingerprinting when required.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with employer match.
- Paid time off and federal holidays.
- Corporate laptop.
- Training opportunities.
- 100% remote position; candidate must reside within the continental United States.
Categories
About VetsEZ
VetsEZ delivers AI-enabled digital services, cloud platforms, and health data interoperability solutions to U.S. federal agencies, with a focus on healthcare IT. The privately held firm, founded in 2012 and headquartered in San Diego, is a prime contractor on major IDIQ vehicles such as VA T4NG/T4NG2 and CIO-SP3, supporting modernization of mission-critical systems across multiple agencies.