5 months ago
Manhattan, NY, USAEntry Level / Mid Level
Base Salary
$105k - $135k/yr
Responsibilities
- Design and implement zero-defect system configurations for complex customer operations.
- Translate messy real-world business logic into precise software logic and proactively resolve edge cases.
- Write clear, precise documentation for technical implementations.
- Collaborate with engineering to identify product gaps and inform roadmap decisions using customer data.
- Help establish scalable technical operations and best practices from the ground up.
Requirements
- Bachelor’s degree in Computer Science or a related technical field.
- 1–3 years of experience in technical roles; exceptional new graduates are encouraged to apply.
- Strong programming fundamentals in Python, SQL, APIs, and data structures.
- Ability to learn systems quickly and architect solutions to complex problems.
- Exceptional written communication and precise documentation skills.
- Strong business acumen, including comfort with ROI, pricing logic, and operational workflows.
- Must be based in NYC and willing to collaborate in an office environment.
- Must be authorized to work in the United States.
Benefits
- Meaningful early-stage equity.
- Comprehensive medical, dental, and vision coverage.
- $500 monthly Ramp card for commuting, meals, gym, and other expenses.
- $25 nightly DoorDash credit.
- Office snacks.
- NYC-based in-office collaboration.
About Probook
Probook builds an AI-driven dispatch and customer-ops platform for home services businesses such as plumbing, HVAC, and electrical contractors. Its SaaS unifies intake, data cleaning, chat, outbound, and dispatch, integrates with ServiceTitan, and optimizes technician assignment using historical sales and job data. Founded in 2024 and headquartered in New York, the privately held company serves U.S. service companies seeking 24/7 automation of high-touch workflows.