Responsibilities
- Monitor production availability and overall system health for Experian cloud SaaS platforms.
- Identify performance bottlenecks, service issues, failure modes, and areas for improvement.
- Develop monitoring and alerting that detects symptoms rather than only outages.
- Triage incidents, identify owners, coordinate incident response, and restore service availability.
- Investigate and resolve root causes while replacing manual processes with sustainable solutions.
- Partner with development teams on testing, release procedures, scalability, resilience, and maintainable solutions.
- Write complex queries using various tools and maintain systems across edge cases and specific implementations.
- Collaborate with global and regional SRE teams, developers, security teams, architects, and third parties.
- Participate in daytime weekend on-call duty approximately once a month or less.
Requirements
- At least 1 year of experience as a Site Reliability Engineer.
- Excellent written and verbal English fluency for collaboration with colleagues globally.
- Experience supporting complex, highly scaled production systems.
- Understanding of cloud technologies, cloud-native application design, scalability, and resilience.
- Understanding of Kubernetes, infrastructure as code, and high-availability principles.
- Linux, networking, troubleshooting, monitoring, and proactive issue-prediction knowledge.
- Experience with incident management, coordination, and blameless post-incident reviews.
- Ability to adapt quickly to new tools, frameworks, and methodologies through hands-on learning.
- Ability to work across geographic, team, language, and cultural boundaries.
Benefits
- Career development pathways, learning and development programs, and unlimited access to online courses, learning materials, and books.
- Friendly work environment with team activities and recreation time.
- Social benefits including life insurance, food vouchers, additional health insurance, monthly flex allowance, internet coverage, corporate discounts, marriage and childbirth or adoption allowance, Multisport card, Sharesave plan, employee assistance program, and a birthday gift.
- 25 days of paid vacation, one additional birthday day off, and three additional paid days for social responsibility participation.
- Flexible working hours and home office options.
- Daytime weekend on-call duty approximately once a month or less.
Tech Stack
Categories
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments. We invest in talented people and new advanced technologies to unlock the power of data and innovate. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.