Senior Forward Deployed Engineer
Keyfactor, Inc.7 hours ago
Responsibilities
- Lead the technical design and execution of complex customer solutions and deployments.
- Assess architecture, technical feasibility, risks, dependencies, and integration requirements across customer environments.
- Troubleshoot complex technical and deployment challenges and serve as a senior escalation point.
- Develop reusable reference architectures, integration patterns, tools, and technical best practices.
- Translate customer requirements and field insights into product feedback and technical recommendations.
- Provide technical guidance from late-stage presales through implementation and production deployment.
- Mentor FDEs and other technical team members.
- Collaborate with Professional Services, Sales Engineering, Product, and Engineering to improve deployment consistency, scalability, and customer time-to-value.
Requirements
- Significant experience designing and deploying enterprise security, cloud, infrastructure, or SaaS solutions in complex customer environments.
- Strong expertise in enterprise integrations, APIs, distributed systems, networking, identity, security, and cloud technologies.
- Proven ability to independently diagnose and resolve complex and ambiguous technical challenges.
- Experience across solution architecture, presales, implementation, and production deployment.
- Experience contributing to reusable technical architectures, integration patterns, tools, or best practices.
- Strong customer-facing communication skills with technical and non-technical audiences.
- Ability to collaborate with and influence cross-functional teams without direct authority.
- Ability to work autonomously while managing multiple complex customer engagements.
- Experience mentoring or providing technical guidance to technical practitioners.
Benefits
- Hybrid work in the United States, with the Cleveland area preferred.
- 25% travel requirement.
- Full-time employment.
- Second Fridays, a company-wide day off on the second Friday of most months, subject to change.
- Comprehensive global benefits, competitive time off, paid parental leave, adoption and fertility support, wellbeing resources, and a wellness allowance.
- Global Volunteer Day, nonprofit matching, and three volunteer days off.
- Professional development support through monthly talent development and cross-functional meetings.
Categories
Forward Deployed
About Keyfactor, Inc.
Keyfactor builds PKI and machine identity management software, including certificate lifecycle automation and managed PKI (PKIaaS), used by enterprises and government agencies to secure devices, workloads, and applications. The company sells subscription software and services delivered as SaaS and on-premises. Founded in 2001 and headquartered in Independence, Ohio, Keyfactor is privately held.