19 days ago
Manila, PhilippinesEntry Level
Responsibilities
- Provide third-line support for infrastructure and applications within the SRE team.
- Monitor and maintain AWS, Azure, and GCP environments for high availability and resilience.
- Respond to monitoring alerts and follow runbooks and SOPs to resolve issues.
- Assist with incident management, root cause analysis, and postmortem documentation for P1/P2 incidents.
- Maintain and tune alerting thresholds to reduce false positives.
- Create and update SOPs and runbooks for repeatable operational processes.
- Perform BAU activities including Elastic index snapshots, security alert reviews, daily volume alert triage, and reprocessing persistent failures.
- Collaborate with engineering teams to uphold Service Level Objectives and support problem management processes.
Requirements
- Basic understanding of AWS, Azure, and GCP.
- Strong troubleshooting and fault-finding skills.
- Familiarity with monitoring solutions and alert management.
- Knowledge of incident management processes.
- Exposure to ITIL-based environments.
- Willingness to work rotating shifts in a 24/7 operational support model.
Benefits
- Hybrid work arrangement.
- Rotational 24/7 operational support model.
