1 day ago
Base Salary
$108k - $195k/yr
Responsibilities
- Design, develop, and architect scalable Salesforce applications using Apex, Lightning Web Components, Visualforce, SOQL/SOSL, Salesforce Flow, and Salesforce APIs.
- Build and support Salesforce Service Cloud solutions for case management, customer service workflows, omnichannel operations, and high-volume contact centers.
- Design and troubleshoot integrations between Salesforce and enterprise applications using REST/SOAP APIs, middleware, Platform Events, and event-driven technologies.
- Develop custom applications, reusable components, workflows, automation, data migrations, and synchronization solutions.
- Lead technical design discussions, translate business requirements into Salesforce solutions, and provide architecture guidance while remaining hands-on with coding.
- Mentor developers, conduct code reviews, promote development standards, and collaborate with architects, developers, product owners, and business stakeholders.
- Support deployments, unit and integration testing, CI/CD processes, production troubleshooting, security, scalability, performance, data governance, and compliance.
- Contribute to Salesforce modernization initiatives involving Agentforce, Einstein AI, and intelligent customer service solutions.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field with 8+ years of relevant experience, or a master's degree with 6+ years of relevant experience; additional relevant experience may substitute for a degree.
- 8+ years of hands-on Salesforce development experience designing, developing, and implementing enterprise Salesforce solutions.
- Experience serving as a senior Salesforce developer, technical lead, or solution architect on complex enterprise projects.
- Hands-on experience developing and supporting Salesforce Service Cloud in an enterprise contact center or customer service environment.
- Experience with case management, customer service workflows, omnichannel service operations, federal government programs, or similarly complex regulated environments.
- Advanced experience with Apex, Lightning Web Components, Visualforce, SOQL/SOSL, Salesforce APIs, Salesforce Flow, Lightning App Builder, Platform Events, and Experience Cloud.
- Proficiency with JavaScript, HTML5, CSS, modern web development, source control, CI/CD pipelines, DevOps practices, and Agile software development.
- Experience with AI-powered Salesforce capabilities such as Agentforce, Einstein AI, Prompt Builder, chatbots, and intelligent service automation.
- Experience integrating Salesforce with contact center platforms such as Amazon Connect, NICE CXone, or comparable CCaaS technologies.
- Experience with Salesforce Knowledge, Experience Cloud, customer self-service portals, contact center modernization, enterprise integration or middleware technologies, MuleSoft, FedRAMP, NIST, or federal security compliance is preferred.
- At least one Salesforce certification is required, including Salesforce Certified Platform Developer I or II; additional Salesforce certifications are preferred.
- Must be a U.S. Citizen and able to obtain and maintain a Public Trust clearance.
Benefits
- 100% remote/telework arrangement, limited to candidates residing within reasonable commuting distance of the Washington, DC/Gaithersburg, MD metropolitan area.
- The role supports mission-critical federal programs and offers opportunities to work on enterprise Salesforce modernization and intelligent customer service solutions.
Tech Stack
Categories
About Leidos
Leidos builds and operates technology and engineering solutions for defense, intelligence, civil, and health agencies, including systems integration, cyber, enterprise IT, sensors, and healthcare IT. It primarily sells through government contracts and long-term programs, plus managed services and mission software. Founded in 1969 and headquartered in Reston, Virginia, Leidos is a Fortune 500 public company on the NYSE; customers include U.S. defense and intelligence agencies and civil bodies such as the FAA.