14 hours ago
Bengaluru, IndiaMid Level
Responsibilities
- Design and deliver scalable, secure, maintainable, production-ready solutions across the full product development lifecycle.
- Develop and enhance AI-enabled ServiceNow colleague experience capabilities and enterprise platform functionality.
- Integrate LLMs, AI agents, and RAG patterns into platforms using APIs and event-driven patterns.
- Use AI tools and automation to improve development, testing, documentation, deployment, code quality, and delivery speed.
- Analyze production issues, identify root causes, deliver fixes, and drive service stability and continuous improvement.
- Apply security, privacy, compliance, prompt safety, data handling, auditability, governance, and responsible AI controls.
- Collaborate with product owners, platform teams, and operations while contributing reusable assets and innovation ideas.
Requirements
- At least 2 years of software engineering experience using Java, Python, or similar technologies to deliver production-ready code.
- Strong capability in solution design, development, unit testing, scalability, maintainability, and impact analysis.
- Hands-on ServiceNow development experience is preferred, or experience with similar enterprise platforms.
- Experience integrating AI capabilities such as LLMs, AI agents, and RAG patterns into platforms.
- Practical experience using AI tools and copilots for development, testing, documentation, and code reviews.
- Understanding of DevOps practices, CI/CD pipelines, infrastructure as code, multi-environment promotion, and production operability.
- Familiarity with Docker and orchestration concepts such as Kubernetes is desirable.
- Strong understanding of enterprise security, privacy, compliance, responsible AI, data handling, prompt safety, and auditability.
- Ability to work independently, collaborate across teams, influence without authority, operate in ambiguity, and continuously learn.
- Experience with ServiceNow Now Assist, Copilot Studio, KIRO, or equivalent AI-enabled tooling is desirable.
Tech Stack
Categories
About BT
BT Group builds and operates telecom networks and digital services for consumers, enterprises, and public‑sector clients, selling broadband, fixed-line voice, mobile (via EE), and managed network, cloud, and cyber security services. It is headquartered in London and listed on the London Stock Exchange, with American depositary shares on the NYSE. BT also owns Openreach, which manages the UK’s fibre and copper access network used by multiple retail providers.