Senior Software Engineer
RingCentral1 day ago
Manila, PhilippinesSenior
Responsibilities
- Manage end-to-end technical builds and implementations for RingCX and RingCentral Contact Center projects.
- Configure Studio logic, IVR/ACD routing, predictive dialers, SIP/analog gateways, and network/QoS settings.
- Design databases and CRM data models and manage changes to existing CRM applications.
- Build system integrations and automation using REST APIs, webhooks, SDKs, and iPaaS tools.
- Conduct UAT and end-to-end testing for architectures, call flows, and failover routing.
- Collaborate with project managers, solution architects, customer IT teams, and executive stakeholders.
- Troubleshoot API limits, WebRTC and network-quality issues, and CRM integration bugs during rollout and hypercare.
- Assess solution architectures, recommend design improvements, identify account-growth opportunities, and produce technical documentation.
- Manage multiple concurrent enterprise deployments with minimal oversight and maintain current knowledge of RingCentral and AI capabilities.
Requirements
- BS in a technical discipline or equivalent experience.
- 3–6 years of experience in a professional services implementation role, including ownership of complex or enterprise-scale engagements.
- Hands-on experience in the UCaaS and CCaaS industry and advanced expertise in UCaaS, CCaaS, network readiness, or cloud software.
- Architectural experience with contact center platforms such as RingCX, NICE CXone/InContact Studio, Five9, or Genesys.
- Knowledge of C#, C++, SIP/WebRTC networking, RESTful APIs, webhooks, QM/WFM/WEM, Cloud PBX, predictive dialers, ACD, CTI, VoIP, Internet protocols, QoS, and hosted cloud ecosystems.
- Basic ability to read, adapt, and troubleshoot JavaScript, HTML, and CSS used in contact center configurations.
- Strong analytical, verbal, written, customer-facing presentation, and complex technical problem-solving skills.
- Ability to support customers across global time zones and operate autonomously in a fast-paced delivery environment.
- Active contact center platform certifications and experience integrating CRM, ITSM, or lead-management systems are desired.
Benefits
- Comprehensive medical and dental HMO package.
- Personal time off leaves.
- Quarterly performance bonus.
- Employee assistance and wellness programs.
Tech Stack
Categories
Solutions Engineering
About RingCentral
RingCentral builds cloud-based unified communications and contact center software for businesses, combining business phone (VoIP), SMS, video meetings, team messaging, and integrations via open APIs. It sells these services as subscription SaaS to companies needing UCaaS/CCaaS and workforce engagement tools across devices. Founded in 1999 and headquartered in Belmont, California, RingCentral is a public company listed on the NYSE (RNG) with global operations across SMB, mid‑market, and enterprise customers.