Site Reliability Engineer
Thomson Reuters2 days ago
Eagan, MN, USAMid Level
H1B sponsor
Base Salary
$71k - $131k/yr
Responsibilities
- Partner with engineering teams on AWS projects to improve the stability and supportability of production and pre-production publishing systems.
- Own and respond to incidents by identifying problems, determining mitigation steps, analyzing root causes, and implementing preventative actions.
- Participate in a level-2 support rotation and provide escalation support for level-1 incidents.
- Implement availability, scalability, performance, monitoring, alerting, and incident-troubleshooting requirements.
- Introduce automation to replace manual operations and augment standard tools for collecting AWS metrics.
- Support application onboarding and operational readiness within the AWS Cloud architecture.
- Act as a point of contact for developers and business partners and share technical knowledge with global colleagues.
- Create and maintain deployment procedures, troubleshooting guides, and other operational documentation.
Requirements
- A four-year degree in computer science or a related field, or equivalent work experience.
- Experience with AWS CodeBuild, AWS CodePipeline, AWS CLI or SDK, and GitHub Actions.
- Familiarity with CI/CD principles including blue/green deployments, versioning, automated testing, high availability, and disaster recovery.
- Familiarity with writing CloudFormation templates.
- Experience with JSON, YAML, Python, Bash, and Go scripting or markup languages.
- Experience working with Git and monitoring or logging tools such as Datadog and ELK.
- Willingness to provide rotating pager coverage and assist with urgent off-hours incident or change activities.
- Ability to take ownership of issues and drive them to resolution with limited assistance.
- At least 2 years of operations or development-related experience is preferred.
- Preferred qualifications include experience migrating on-premises applications to AWS, Linux or Windows environments, networking and database technologies, publishing applications, data centers or software development, web technologies, browser development, HTML, XML, .NET, REST, and AWS certifications.
- Ability to communicate technical issues and solutions effectively with technical staff, management, and business stakeholders.
Benefits
- Flexible hybrid work model for office-based roles.
- Work-from-anywhere flexibility for up to 8 weeks per year and supportive work-life balance policies.
- Career development, continuous learning, skills development, and growth programming.
- Comprehensive benefits including flexible vacation, mental health days, Headspace access, retirement savings, tuition reimbursement, incentive programs, and physical, mental, and financial wellbeing resources.
- US benefits include health, dental, vision, disability, and life insurance, a 401(k) with company match, paid holidays, parental and sabbatical leave, flexible spending and health savings accounts, fitness reimbursement, employee assistance, commuter benefits, adoption and surrogacy assistance, and an employee stock purchase plan.
- Two paid volunteer days annually and opportunities for pro-bono consulting and ESG initiatives.
- Requires flexibility for off-hours support on a rotating basis.
About Thomson Reuters
Thomson Reuters builds research platforms, workflow software, and data services for legal, tax and accounting, compliance, and government professionals, and operates the Reuters global news service. Flagship products include Westlaw for legal research and ONESOURCE and Checkpoint for tax and accounting, sold primarily via subscriptions and enterprise licenses. A public company headquartered in Toronto, it was formed in 2008 by combining Thomson Corporation and Reuters Group and is listed on the TSX and Nasdaq as TRI.