Account Solution Engineer, Higher Education
InformaticaBase Salary
$135k - $180k/yr
Responsibilities
- Lead the technical solution cycle with account executives, product specialists, partners, and professional services from discovery through close.
- Understand higher education institutional needs and map student lifecycle, academic, enrollment, financial aid, and alumni processes to Salesforce solutions.
- Configure, prepare, and present tailored Salesforce demonstrations, Agentforce and Data 360 use cases, proofs of concept, workshops, and technical deep-dives.
- Lead technical responses to RFPs and RFIs and articulate Salesforce’s business and technical value to stakeholders ranging from IT teams to university presidents.
- Support consumption and activation through QBRs, health checks, technical workshops, use-case scoping, consumption estimation, and adoption plans.
- Build education-industry expertise, complete training and certifications, collaborate cross-functionally, and meet customer engagement, solution development, and revenue objectives.
Requirements
- Bachelor’s, master’s, or PhD in Computer Science, Software Engineering, or MIS.
- At least 7 years of combined experience with Salesforce or other CRM solutions, focused on education.
- At least 5 years of experience in solution engineering, consulting, enterprise software delivery, or customer success.
- Artificial intelligence and/or data certifications related to generative AI and LLM concepts, preferably Salesforce certifications.
- Deep understanding of higher education operations, including student lifecycle management, academic operations, financial aid, student success, enrollment, and alumni relations.
- Experience configuring and demonstrating Salesforce or similar enterprise platforms in sales or implementation contexts.
- Strong discovery, communication, presentation, time management, prioritization, collaboration, and customer-facing consulting skills.
- Experience with RFP and proposal processes and the ability to translate complex technical concepts into value-driven narratives.
- Salesforce certifications such as Administrator, Education Cloud Consultant, Data 360, and Experience Cloud are valued.
- Experience with Agentforce for Education, Salesforce Industries (Vlocity), OmniScript, or Industry Common Components is a plus.
- Willingness to travel approximately 40% for client meetings, presentations, and industry events.
Benefits
- Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The role requires approximately 40% travel for client meetings, presentations, and industry events.
- Salesforce provides training, certifications, mentorship programs, and professional development resources.
- Base salary ranges vary by work location; incentive compensation, equity, and benefits may also apply.
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com