Site Reliability Engineer
CSC Generation3 months ago
San José, Costa RicaMid Level
Responsibilities
- Improve service resiliency, performance, scalability, and system design across Backcountry’s platform.
- Drive critical incident resolution and implement fixes through structured postmortems.
- Design and implement automation to reduce operational toil.
- Build and maintain observability using metrics, logs, traces, profiles, and SLI/SLO instrumentation.
- Monitor system health and capacity and take proactive corrective action.
- Collaborate with developers, architects, DevOps, and IT operations teams to build, deploy, and support features.
- Participate in FinOps initiatives across GCP and AWS, including capacity planning and committed-use discount strategy.
- Participate in the SRE on-call support rotation.
- Use AI-assisted engineering tools to investigate issues, automate work, perform code reviews, and ship infrastructure and application fixes.
Requirements
- At least 3 years of experience supporting containerized production services, preferably with Kubernetes.
- At least 3 years of experience with infrastructure as code such as Terraform, AWS CDK, or Ansible.
- At least 3 years of cloud experience operating in Google Cloud Platform and/or AWS.
- Ability to diagnose issues and ship fixes directly to application code and investigate infrastructure and application repositories end to end.
- Proficiency with Bash, Python, and TypeScript/Node.js.
- Production Linux administration experience.
- Knowledge of DHCP, DNS, HTTPS, SSH, DevOps, and SRE practices.
- Hands-on experience with observability tools such as Grafana, Prometheus, Loki, or OpenSearch, plus SLI/SLO instrumentation.
- Experience with GitOps and Kubernetes packaging using ArgoCD, Helm, or Kustomize.
- Bachelor’s degree in computer science or a similar field, or equivalent experience.
- Advanced-level English communication skills.
- Preferred qualifications include AI coding assistant experience, regulated or PCI-scoped environment experience, ecommerce experience, and GCP, CKA, or AWS certifications.
Benefits
- Primarily remote work in Costa Rica, with a mandatory in-person interview before an offer.
- Private medical and life insurance.
- Additional paid time off, monthly allowances, and reimbursements.
- Employee discounts and outdoor-related employee perks.
- Opportunities for professional growth.
- Cross-functional ownership and direct impact on platform reliability.
Tech Stack
AnsibleAWSAzureBashGoogle Cloud PlatformGrafanaHelmKubernetesLinuxNode.jsPrometheusPythonTerraformTypeScript
Categories
Site Reliability
About CSC Generation
CSC Generation is a Chicago-based holding company that acquires and restructures consumer retail brands, focusing on e-commerce and omnichannel operations. It runs an AI-driven operating platform and shared services to modernize merchandising, marketing, and supply chain, then operates the brands for profitability. Founded in 2016 and privately held, its portfolio has included Sur La Table and One Kings Lane, and it expands primarily through M&A.