Site Reliability Engineer II
PROS Holdings, Inc.22 days ago
Houston, TX, USAMid Level
Responsibilities
- Monitor service performance, troubleshoot production issues, and learn system architecture.
- Participate in reliability improvements, issue resolution, disaster recovery testing, and resilience analysis.
- Implement and analyze SLO visualization, alerting, and reliability patterns.
- Perform capacity analysis, identify trends, support capacity planning, and recommend resource-utilization improvements.
- Deploy and maintain automation tools, create scripts, troubleshoot automation, and build internal self-service capabilities.
- Collaborate with teams to improve monitoring coverage, align SLOs with user expectations, and inform service improvements.
- Deploy PROS products and third-party applications to cloud environments and contribute to release-management documentation.
- Develop an understanding of application architecture and interactions between system components.
Requirements
- At least 5 years of enterprise networking experience with routing, switching, firewalls, load balancers, and VPN technologies.
- Strong understanding of cloud networking architectures, including VPC/VNet design, peering, private link, and hybrid connectivity.
- Experience with security groups, NACLs, firewall policies, WAF, IDS/IPS, and micro-segmentation.
- Proficiency with Layer 2 and Layer 3 protocols, including BGP, OSPF, EIGRP, DNS, DHCP, NAT, and IP addressing and subnetting.
- Hands-on experience with F5, NGINX, Azure Application Gateway, ALB/NLB, or equivalent load-balancing and ingress technologies.
- Strong troubleshooting skills using packet analyzers, flow logs, and network monitoring platforms.
- Ability to analyze performance and capacity trends, participate in structured reliability testing, and contribute to reliability-focused design discussions.
- Ability to develop moderately complex automation tools and evaluate automation opportunities for operational efficiency.
- Highly preferred: bachelor’s degree in Computer Science, Information Technology, or a related field.
- Highly preferred: practical experience with Fortigate firewalls and F5 appliances.
- Ability to understand core AI concepts, craft effective prompts, and use or manage agentic AI systems to improve workflows.
Benefits
- Flexible ways of working and continuous learning opportunities.
- A supportive culture focused on employee growth, innovation, care, and customer success.
- Opportunity to work at a travel technology company focused on AI-driven airline retailing.
Categories
Site Reliability