3 days ago
Noida, India +2 moreSenior
Responsibilities
- Develop, configure, and customize BMC Remedy AR System and BMC/Helix ITSM modules.
- Manage Foundation Data and configure ITSM components end to end.
- Administer Remedy Server and Mid-Tier components, including AR Server, Approval Server, Email Engine, reporting, and audit logging.
- Perform installations, upgrades, feature design, development, and data loads for BMC Remedy/Helix applications.
- Build and maintain third-party and B2B integrations and lead enterprise ITSM migrations and system consolidation.
- Provide technical support across Remedy Suite components in production, test, and development environments.
- Manage Change Management approvals, assignments, notifications, SLM, and the end-to-end configuration management lifecycle.
- Troubleshoot applications at workflow and database levels, perform bug fixes, and enhance workflows.
- Translate business requirements into application designs and maintain design specifications and architectural diagrams.
- Support all stages of the software development lifecycle.
Requirements
- 2-5 years of hands-on development experience with BMC Remedy AR System and BMC/Helix ITSM applications.
- Proficiency in SQL and PL/SQL.
- Strong understanding of third-party and B2B integration architecture with Remedy.
- Experience with enterprise migrations and consolidation of ITSM platforms.
- Ability to create and maintain architectural diagrams, design specifications, and process documentation.
- Strong stakeholder management and communication skills.
- Ability to understand application, integration, and infrastructure dependencies across the architecture.
- Demonstrated ownership and accountability in delivering solutions and resolving issues.
Benefits
- Opportunity to work at Ericsson on enterprise technology solutions and challenging global problems.
- Location: Bangalore, India.
About Ericsson
Ericsson is a publicly traded telecommunications vendor that builds mobile network infrastructure (RAN, core, OSS/BSS), cloud platforms, and managed services for communications providers and enterprises. Founded in 1876 and headquartered in Kista, Stockholm, it supplies 5G systems to operators worldwide and owns Vonage, expanding network APIs and enterprise communications offerings.