Software Engineer - Junior / SSR - Automation & Reliability
InformaticaResponsibilities
- Investigate and resolve support cases, production defects, access issues and integration failures.
- Build automation for access requests, case responses, log analysis, troubleshooting and maintenance.
- Develop AI agents and workflows for case classification, knowledge retrieval and approved actions.
- Identify root causes and improve code, monitoring, tests and documentation to prevent recurring incidents.
- Write, test, review and deploy maintainable software.
- Participate in incident response and scheduled support or on-call rotations.
- Work with senior mentors and product teams to prioritize improvements and deliver changes safely.
- Measure impact through reduced manual effort, fewer repeat issues, faster resolution and improved reliability.
Requirements
- Foundational programming skills in at least one of Python, Java, JavaScript, TypeScript or Go.
- Understanding of data structures, APIs, testing, version control and debugging.
- Ability to investigate problems using logs, error messages and system behavior.
- Curiosity about automation, AI-assisted development and reliable production systems.
- Clear communication, collaboration and willingness to learn from feedback.
- Degree in computer science, engineering or a related field, or equivalent practical experience.
- Helpful experience with scripts, internal tools, workflow automation, Salesforce, Salesforce administration certification, Apex, cloud platforms, databases, CI/CD pipelines, monitoring tools, AI agents, large language models, knowledge retrieval systems, enterprise applications, production incidents, secure coding, access controls or audit logging.
Benefits
- Mentoring, code review and practical experience across the software development lifecycle.
- Opportunities to contribute to increasingly complex systems and progress into broader product engineering teams based on readiness and team needs.
- Benefits and resources intended to support balance and employee well-being.
- Role based in Mexico City with scheduled support or on-call rotations.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com