1 day ago
Dubai, United Arab EmiratesStaff+
Responsibilities
- Act as the primary customer advocate and trusted advisor while driving business development and service delivery excellence.
- Lead strategic customer engagements and periodic business reviews, communicating KPIs and actionable insights to customer leadership.
- Use analytics and AI tools to anticipate customer needs, improve workflows, and deliver measurable business results.
- Provide technical leadership in software engineering and integration across the technology domain.
- Coordinate with Cisco DevOps, service delivery, and product management teams for operational alignment.
- Visit and work onsite at customer locations in Dubai as needed to build relationships and provide hands-on support.
- Facilitate cross-team communication, mentor peers, and translate complex technical concepts into strategic business recommendations.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience.
- At least 6 years of experience in customer success, technical support, or engineering within a high-tech B2B environment.
- Proficiency with case management and collaboration tools such as Salesforce and Jira.
- Technical expertise in LTE/5G networks, telecom protocols, and IoT solutions.
- Troubleshooting experience with Wireshark, Splunk, or SQL.
- Native Arabic proficiency and professional fluency in English.
- Experience with analytics, cloud/SaaS solutions, AI adoption, and continuous learning.
- Experience advising C-suite or senior IT leaders, co-developing KPI-driven solutions, identifying enterprise use cases, and driving solution adoption.
- Ability to facilitate cross-team communication, mentor peers, and communicate complex technical concepts as strategic business recommendations.
Benefits
- Work onsite at customer locations in Dubai as needed for strategic objectives and hands-on support.
Tech Stack
SplunkSQL
Categories
Solutions Engineering
About Cisco
Cisco designs and sells networking, security, and collaboration platforms for enterprises, service providers, and governments, spanning routers and switches, Wi‑Fi, firewalls, zero‑trust, observability, and cloud-managed IT (Meraki) plus Webex. Its business model mixes hardware, software subscriptions, and support/consulting services. Founded in 1984 and headquartered in San Jose, California, Cisco is a public company traded on Nasdaq and serves customers across data centers, campuses, and service provider networks.