Middleware Solutions Engineer I
CloudKitchens2 months ago
Base Salary
$93k - $109k/yr
Responsibilities
- Manage technical relationships with POS providers and restaurant groups across regional and global markets.
- Own technical discovery, deployment, and execution for individual and scaled partner engagements.
- Support pre-sales technical conversations for Enterprise and Strategic Sales Engineering.
- Handle escalated technical requests, diagnose production issues, and drive them through resolution.
- Perform configuration changes, deployments, and product expansions.
- Develop workarounds, scalable solutions, automation tools, and scripts to improve operational efficiency.
- Collaborate with Product, Engineering, Operations, Customer Success, Sales, and external partners.
- Document partner feedback, prioritize feature requests, and improve product reliability and internal production standards.
- Manage and prioritize support tickets for timely resolution.
Requirements
- 2 to 5 years of customer-facing technical support, technical operations, or technical account management experience.
- Experience managing technical projects or coordinating implementations.
- Experience with POS systems, restaurant technology, or delivery platforms is highly preferred.
- Experience working with production systems in cloud environments such as GCP or AWS.
- Strong technical troubleshooting and root cause analysis skills.
- Working knowledge of SQL and familiarity with at least one programming language; JavaScript or Python preferred.
- Familiarity with APIs, high-level software architecture concepts, monitoring tools, and production systems.
- Experience with JIRA or similar project management tools is a plus.
- Strong ownership, organization, escalation management, cross-functional collaboration, and process-improvement skills.
Benefits
- Medical, dental, and vision insurance, including HSA options.
- Company-paid short- and long-term life and disability insurance.
- Voluntary accident, critical illness, and hospital indemnity insurance.
- Optional supplemental life insurance and a pet insurance discount.
- 401(k), Health Savings Account, and Flexible Spending Accounts.
- Discretionary vacation days, eight paid holidays per year, paid sick time, paid bereavement leave, and paid parental leave.
- This is a full-time exempt role based in the Los Angeles office and requires working onsite five days per week.
Categories
Solutions Engineering
About CloudKitchens
CloudKitchens builds delivery-first commercial kitchen facilities and restaurant software for food and beverage operators. It leases turnkey kitchen space and provides tools for order management, delivery logistics, and multi-brand operations, enabling restaurants and entrepreneurs to expand with lower upfront costs. The company is privately held and headquartered in Los Angeles, serving markets across the U.S. with a mix of owned sites and enterprise solutions.