Cognizant

Senior Consulting Manager, Customer Self-Service Platform

Cognizant
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1 day ago
Irving, TX, USAStaff+
H1B sponsor

Responsibilities

  • Own the customer self-service platform domain architecture and define business flows with business stakeholders.
  • Consult on React and Next.js architecture, state-management patterns, and shared component libraries.
  • Lead the microfrontend and Web Components strategy to enable independent deployments and faster delivery.
  • Design and deliver production AI chat and voice experiences across UI and agent layers using CopilotKit, AG-UI, A2UI, and generative UI patterns.
  • Drive performance improvements including code splitting, lazy loading, caching, and bundle reduction.
  • Own uptime and reliability for customer-facing applications.
  • Translate ambiguous business needs into architectures, API contracts, and delivery milestones.

Requirements

  • Extensive experience in telecom digital applications, including billing, payments, and account management.
  • 12+ years of experience building large-scale, high-traffic web applications, including at least four years in a lead or principal role.
  • Deep expertise in React, Next.js with App Router, TypeScript, and modern JavaScript.
  • Strong experience with Redux, Zustand, TanStack Query, and GraphQL.
  • Proven experience with microfrontends, Web Components, component libraries, server-side rendering/static-site generation, WCAG accessibility, and responsive design.
  • Experience with conversational AI technologies such as Google GECX, Google ADK, LangChain, or speech and LLM intent routing is preferred.
  • Python experience for building AI agents is preferred.
  • Experience with Node.js, Express, AWS, GCP, and Kubernetes is preferred.
  • Certifications such as AWS Solutions Architect, GCP Professional Cloud Architect, or CKA are helpful.

Benefits

  • Hybrid work arrangement requiring three days per week in a client or Cognizant office in Irving, Texas.
  • Medical, dental, vision, and life insurance.
  • Paid holidays and paid time off.
  • 401(k) plan and contributions.
  • Long-term and short-term disability coverage.
  • Paid parental leave.
  • Employee Stock Purchase Plan.
  • Wellbeing programs supporting work-life balance.
Cognizant

About Cognizant

10,000+ employees

Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.

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