Staff Machine Learning Engineer - VoIP Infrastructure
ServiceNow22 hours ago
Responsibilities
- Design, develop, and implement VoIP infrastructure, telephony platforms, and observability features for AI-driven voice workloads.
- Integrate voice and AI platforms across SIP/RTP, Kamailio, RTPEngine, and related telecom systems.
- Translate operational telephony and AI workload needs into software tooling requirements and support SRE improvements.
- Deploy and support VoIP systems and AI/ML applications in production voice environments.
- Own software delivery from design and implementation through automated testing and release across telephony infrastructure and LLM integration layers.
- Integrate LLMs into voice platforms and real-time communication systems and develop prompt-engineered features.
- Mentor colleagues and promote knowledge sharing across telecom and AI engineering disciplines.
Requirements
- Hands-on experience building VoIP systems using SIP/RTP protocols.
- Practical knowledge of Kamailio, RTPEngine, FreeSWITCH, SBCs, and PSTN systems or similar technologies.
- Working knowledge of PSTN infrastructure and telecom protocols.
- Experience integrating applications on top of existing LLMs and developing LLM-based features through prompt engineering.
- At least four years of development experience with Python, Go, Java, or similar languages.
- At least four years of experience operating highly available distributed workloads on Kubernetes using a DevOps approach.
- Experience building distributed systems with cloud-native software.
- Experience with software-defined networking, infrastructure as code, and configuration management.
- Experience with DevOps tooling such as Helm, Ansible, Kubernetes, Prometheus, Splunk, or GitLab CI is an asset.
- Experience building software for compliance and security in regulated environments is an asset.
- At least four years of experience with infrastructure and platform operations, deployments, SRE, and DevOps focused on platform health is an asset.
Benefits
- Regular employee position with a flexible work persona; ServiceNow work arrangements may be flexible, remote, or office-based depending on role and location.
- ServiceNow provides accommodations for candidates who need assistance during the application process.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.