Customer Success Engineer

4 hours ago

Remote, United Arab EmiratesMid Level / Senior

Responsibilities

Guide customers through onboarding, first-use milestones, application adoption, and resolution of technical blockers.
Monitor product usage, identify underutilized applications and stalled users, and drive ongoing consumption and business impact.
Track customer health, satisfaction, and success milestones while coordinating mitigation plans for risks.
Represent customer technical requirements, product gaps, and enhancement requests to DataRobot product and engineering teams.
Facilitate onboarding workshops, training sessions, and scalable technical enablement for diverse user groups.
Create reusable knowledge-sharing materials and collaborate with Engagement Directors to connect learning initiatives to business goals.
Support customer success plans, technical consumption, expansion motions, and churn-risk reduction.
Apply knowledge of GenAI application development, prompt engineering, LLMs, machine learning lifecycles, and cloud deployment patterns to diagnose issues and advise customers.

3–5+ years of experience in technical customer-facing roles such as Solution Engineer, AI/ML Engineer, Technical CSM, or Application Developer in SaaS or enterprise software.
Bachelor’s degree in a technical, business, or related field or equivalent practical experience; an advanced degree is preferred.
Experience supporting product adoption, managing customer success plans, and driving technical consumption.
Extensive experience with the end-to-end machine learning lifecycle, including feature engineering, model training, accuracy evaluation, insight generation, and model deployment for inference.
Knowledge of GenAI application architectures, LLM implementations, prompt engineering, and AI application development.
Familiarity with cloud infrastructure and deployment patterns across AWS, Azure, or GCP.
Ability to read code and logs to diagnose technical issues.
Strong presentation and communication skills with the ability to engage business users and technical stakeholders.
Ability to translate complex technical functionality into measurable business outcomes.
Professional written and verbal proficiency in both Japanese and English.

Medical, dental, and vision insurance, subject to location and local legal requirements.
Flexible Time Off Program and paid holidays.
Paid parental leave.
Global Employee Assistance Program (EAP).
Additional benefits may vary by location and local legal requirements.

501-1,000 employees

DataRobot delivers the only agent workforce platform built for outcomes — not endless pilots.