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NICE

AI Automation Infrastructure Engineer

NICE
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about 5 hours ago
Sandy, UT, USA
Senior

Responsibilities

  • Build AI/ML-powered automation for Voice, Network, and Compute platforms.
  • Design and deploy Model Context Protocol (MCP)–style servers or similar agent service layers.
  • Develop Skills and tools for workflow automation enabling LLM-driven agents.
  • Create intelligent systems for anomaly detection, forecasting, root cause analysis, and self-healing.
  • Integrate automation with SBCs, SIP systems, routers/switches, load balancers, VMware, Kubernetes, and cloud platforms.
  • Build APIs, Skills, and agent workflows that connect with observability, CMDB, and ticketing platforms.
  • Implement Infrastructure-as-Code using Terraform, Ansible, or similar tools.
  • Partner with operations teams to eliminate manual work and improve uptime.
  • Define guardrails, permissions, and validation layers for AI-driven automation.

Requirements

  • 5+ years of experience in AI/ML engineering, automation engineering, or infrastructure engineering.
  • Strong Python development skills, including API and service development.
  • Hands-on experience with Voice technologies like SIP and SBCs.
  • Experience with Network technologies including routing/switching and F5.
  • Familiarity with Compute technologies such as VMware, Kubernetes, and cloud platforms.
  • Experience building or operating MCP-like services or agent backends.
  • Proven ability to create modular Skills or tools for workflow automation.
  • Experience with ML frameworks and LLM orchestration tools.
  • Solid understanding of CI/CD, GitOps, containers, and orchestration.

Tech Stack

AnsibleApache KafkaAWSAzureGoogle Cloud PlatformKubernetesPythonTerraform

Categories

AI & MLDevOps