3 days ago
Remote, United StatesStaff+
Responsibilities
- Own the technical outcome of a value-stream pod from problem shaping through production operation.
- Partner with business transformation leadership, examiners, nurse reviewers, and operations to shape problems, define scope, and establish non-goals.
- Architect and personally build production Generative AI agents, workflows, and applications using Python and React.
- Set engineering standards for API-first and contract-first delivery, AWS and Terraform production paths, GitHub Actions, evaluation, observability, and human confirmation for consequential claims actions.
- Ensure capabilities land on shared substrate rather than becoming duplicate builds, exercising design-council stewardship and authority.
- Define technical interface terms, repositories, contracts, and definitions of done with vendor delivery teams.
- Establish evaluation, provenance, autonomy-ladder, failure-handling, and human-review evidence for AI workflows.
- Lead technical solution design, architectural review, complex troubleshooting, root cause analysis, and performance optimization for business-critical AI services and platforms.
- Represent the pod on the AI Engineering design council and resolve technical conflicts with enterprise standards.
- Provide technical guidance and mentoring to Senior and Junior AI Engineers while remaining a peer individual contributor.
- Evaluate whether capabilities should be built in-house, co-developed with a vendor, or not built, including ownership and removal paths.
- Travel as required, including regular on-site work with claims or Managed Care operations and vendor delivery teams.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related quantitative discipline from an accredited college or university.
- 10 or more years of software engineering experience, including at least 4 years owning production Generative AI or applied-AI systems in the field, or an equivalent combination of education and experience.
- Hands-on production experience with AWS, Python, React, GitHub Actions, and Terraform sufficient to set engineering standards and review others’ work.
- Strong full-stack engineering skills in Python and React, with strong SQL, APIs, and service design experience.
- Production command of Generative AI agents, workflows, and applications, including tool use, orchestration, evaluation, provenance, and human-in-the-loop patterns.
- Experience leading technical delivery for a value stream or equivalent without people-management authority.
- Experience with AWS identity, networking, environments, and operational recovery.
- Ability to shape problems with operations leaders, maintain shared technical substrate, stop duplicate builds, and set interface terms with vendors and platform teams.
- Strong mentoring, collaboration, technical communication, troubleshooting, problem-solving, judgment, and analytical skills.
- Experience in insurance, claims, healthcare, or another heavily regulated operational domain is preferred.
- Master’s degree is preferred.
- Experience with machine learning, model fine-tuning, or graph databases such as Neo4j is preferred.
- Experience with PydanticAI or an equivalent agent framework, agent observability, and AI Ops or LLMOps is a plus.
Benefits
- Remote role open to all U.S. states.
- Regular on-site work and travel are required when applicable, including work with claims or Managed Care operations and vendor delivery teams.
- Sedgwick offers a caring culture and work-life balance.
- Reasonable accommodation will be considered when applicable and appropriate.
- Sedgwick is an Equal Opportunity Employer and Drug-Free Workplace.
Categories
About Sedgwick
Sedgwick provides third‑party claims administration, risk and benefits services for employers, insurers, and public entities, spanning workers’ compensation, property and liability, disability and absence, and product recall. It sells outsourced claims management and related technology on a fee‑for‑service basis, supported by analytics and AI‑enabled tools, across operations in more than 80 countries. Founded in 1969 and headquartered in Memphis, Tennessee, Sedgwick is privately held under The Carlyle Group.