Applications Engineer II
Komatsu Ltd.4 hours ago
Tucson, AZ, USAMid Level
Responsibilities
- Intake, triage, prioritize, document, and resolve customer support tickets.
- Perform root-cause analysis and resolve software-related issues across supported systems.
- Support Linux-based systems, mobile field computers, applications, deployments, upgrades, and configuration changes.
- Install, configure, and troubleshoot wired and wireless networks.
- Install, diagnose, repair, and replace hardware under established procedures.
- Monitor system health and operational performance and report risks.
- Provide professional customer communication through ticketing systems, email, phone, and on-site interactions.
- Collaborate with regional engineers, field technicians, and global support teams and escalate critical issues appropriately.
- Participate in after-hours support rotations and travel to customer sites as needed.
- Follow support processes, quality standards, and safety requirements in office and mine-site environments.
Requirements
- Bachelor’s degree or equivalent relevant experience.
- Intermediate experience in technical support, system deployment, or field technology roles.
- Basic working knowledge of Linux and Windows environments.
- Strong communication and teamwork skills.
- Willingness to travel to customer sites and work in industrial environments.
- Knowledge of FrontRunner and/or Dispatch systems.
- Desired qualifications include exposure to autonomous systems, mining technology, or industrial systems; French, Spanish, or Japanese language skills; basic networking or hardware experience; and familiarity with ticketing systems, SQL, or scripting fundamentals.
Benefits
- The role includes travel to customer sites, work in industrial and mine-site environments, and participation in an after-hours support rotation.
- Komatsu offers a diverse and challenging work environment with opportunities to grow skills and contribute to a sustainable, clean-energy future.