Senior Consultant | ServiceNow Developer - ITOM / ITAM / GRC | Bengaluru | ServiceNow
Deloitte Advisory14 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Gather, analyze, and translate business and technical requirements related to ITOM processes.
- Configure, customize, and enhance ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Cloud Management, and Operational Intelligence.
- Design, configure, and maintain ServiceNow Discovery patterns for on-premises, virtual, and cloud infrastructure.
- Implement and support Service Mapping for business services, including dependency mapping and technical service modeling.
- Configure Event Management rules, alerts, correlation policies, and integrations with monitoring tools.
- Work on CMDB architecture, CI class modeling, relationships, normalization, and CMDB health improvements.
- Integrate ServiceNow with third-party monitoring, cloud, and APM tools using REST APIs, MID Servers, and event connectors.
- Support enterprise-scale ServiceNow environments through implementations, enhancements, and BAU support.
Requirements
- 6–9 years of hands-on experience in ITSM and ITOM implementations, enhancements, and BAU support.
- 5–8 years of hands-on experience with the ServiceNow Developer Platform.
- Strong expertise configuring ITSM workflows, service catalogs, integrations, and automation using Flow Designer.
- Experience with ServiceNow ITOM modules, Discovery, Service Mapping, Event Management, Cloud Management, and Operational Intelligence.
- Experience with CMDB architecture, CI class modeling, relationships, normalization, and CMDB health improvements.
- Experience integrating ServiceNow with third-party tools using REST APIs, MID Servers, and event connectors.
- Undergraduate degree or above.
Benefits
- A respectful, collaborative, and empowering work environment.
- Reasonable accommodation for unique needs.
- Professional development and opportunities to build skills for future technology work.
- Role location is Hyderabad or Bengaluru, India.
Categories
About Deloitte Advisory
Deloitte Advisory provides consulting and managed services that help organizations manage risk, strengthen controls, investigate fraud, meet regulatory requirements, and execute transactions using analytics and industry expertise. Offerings span cybersecurity, M&A due diligence, finance and regulatory transformation, internal audit, and tech-enabled platforms. It is part of Deloitte’s global network (founded in 1845 and privately held), with U.S. member-firm teams serving corporations and government agencies across sectors.