Technical Account Manager II

UiPath

2 days ago

Bengaluru, India

Senior

H1B Sponsor

Responsibilities

Take ownership of customers' technical success with the UiPath Platform.
Support automation process discovery initiatives and address technical requirements.
Be a core member of the UiPath account team, accountable for technical workstreams.
Proactively engage with customers to influence and guide their automation programs.
Provide infrastructure planning, installation, upgrade assistance, and troubleshooting.
Enable customers' technical stakeholders on UiPath best practices.
Conduct design and code reviews for automations.
Perform technical health checks and identify improvement opportunities.
Collaborate with Product Support to manage escalated support incidents.
Provide technical advisory through webinars, demos, and speaking engagements.
Develop and mature team processes and methodologies in an agile manner.

A degree in Computer Science or a relevant field.
Minimum 7 years of experience in programming .NET/Java applications.
Basic understanding of networking concepts like Load Balancer and DNS.
Basic understanding of cloud services such as AWS, Azure, or GCP.
Awareness of Kubernetes cluster management is a plus.
Experience in customer-facing technical account management or consulting roles.
Ability to communicate and guide customers on diverse technical topics.
Previous experience with UiPath, Automation Anywhere, Blue Prism, Pega, or Nice is preferred.
Strong analytical and problem-solving skills.
Diplomacy and poise under pressure when addressing customer issues.
Willingness to travel for client interactions up to 25% of the time.

AWSAzureC#C++Google Cloud PlatformJavaJavaScriptKubernetes.NETPowerShell