Junior Software Implementation Specialist

18 hours ago

Logan, UT, USAEntry Level

Responsibilities

Configure case-management software, including forms, searches, workflows, and business rules.
Gather requirements for data conversions, documents, and reports, and support development, testing, and review.
Conduct client training and provide onsite go-live assistance.
Troubleshoot technical and procedural issues and escalate blockers appropriately.
Deliver contracted products and services such as reports, business rules, and general software configuration.
Represent Journal Technologies to customers and coordinate implementation activities.
Manage assigned work and status updates in Jira while collaborating within a Scrum team.
Travel to client sites as required.

Bachelor’s degree or equivalent work experience.
At least 1 year of professional experience querying relational databases, preferably with T-SQL or PL/SQL.
Working knowledge of several of Microsoft SQL Server, Oracle, JasperReports, Crystal Reports, SSRS, Java, Groovy, and Velocity.
Familiarity with web technologies, operating systems, Windows Server environments, and REST/SOAP APIs.
Ability to learn complex software concepts, follow procedures, troubleshoot issues, escalate problems, and manage multiple priorities.
Strong client service, interpersonal, written, and verbal communication skills.
Experience working within Agile teams or formal Scrum or Agile training is preferred.
Implementation Specialist or comparable software implementation experience is preferred.
Court or justice-industry knowledge and excellent customer service skills are preferred.
Candidates must be Canadian or U.S. citizens or permanent residents due to employment authorization requirements.

Medical, dental, and vision coverage; paid time off and holidays.
401(k) retirement program for U.S. employees and GRRSP program for Canadian employees.
$1,500 USD annual professional development funds per employee.
Book subscriptions and access to office libraries.
Flexible working hours coordinated with a supervisor.
Employees may work remotely from home or from an office.
Travel opportunities between company offices and with clients.
The role may require travel to client sites.
The company does not provide visa sponsorship or work authorization support for this position.

GroovyJavaMicrosoft SQL ServerSOAP

201-500 employees