Staff Software Engineer
ServiceNow4 days ago
Base Salary
$150k - $262k/yr
Responsibilities
- Lead complex GAIL and Go-Live Support engagements, including enterprise deployments, escalations, and high-stakes go-lives.
- Own and maintain the GAIL playbook, deployment standards, required gates, and prescribed sequences.
- Build, maintain, and distribute shared GAIL tooling and reusable deployment patterns.
- Mentor and onboard incoming GAIL engineers through structured training, shadowing, and coaching.
- Capture deployment patterns and lessons in the team knowledge base.
- Define and enforce quality standards across the GAIL practice.
- Partner with product and engineering teams to communicate customer feedback and field insights.
Requirements
- At least 6 years of software engineering experience, ideally combining enterprise product work with customer or field delivery.
- Strong JavaScript skills plus Java, Python, or an equivalent additional programming language, with experience shipping production-quality software.
- Experience deploying or integrating AI features and GenAI models, including Now Assist, AI Agents, or equivalent platforms, in customer environments.
- Familiarity with prompt engineering and tuning non-deterministic outputs for reliable, production-grade results.
- Ability to apply deployment standards and make clear decisions about when playbook gates are appropriate.
- Experience building shared tooling and reusable patterns.
- Ability to mentor engineers through direct coaching.
- Strong communication skills with technical and non-technical audiences, including executive customer stakeholders.
Benefits
- Base pay of $149,800 - $262,200, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible work persona within ServiceNow’s distributed work model; the role is a regular employee position in North America and Canada.
Tech Stack
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.