3 months ago
Base Salary
$178k - $194k/yr
Responsibilities
- Partner with EMEA Account Executives on technical demos, requirements discovery, proof-of-concept scoping, and expectation-setting.
- Own security and compliance reviews for EMEA deals, including questionnaires, RFPs, DPAs, data residency, sub-processors, and discussions with security, privacy, and legal teams.
- Explain integration ecosystem, Developer & Integration Platform, and API capabilities to customers building extensions.
- Investigate customer issues through logs and data, isolate product bugs, and escalate them with appropriate context.
- Represent EMEA customer requirements in product roadmap discussions.
- Train the wider revenue team on SAML, SCIM, OAuth, directory sync, and cloud infrastructure.
Requirements
- Working knowledge of GDPR, DPAs, data residency, transfer mechanisms, and sub-processor disclosure in enterprise deals.
- Comfort with SAML, SSO, SCIM, OAuth, and directory services.
- Understanding of DNS, HTTP, TLS, and certificates, plus intermediate SQL knowledge.
- Strong written and verbal communication with senior technical stakeholders and developers.
- Demonstrated ability to work across time zones and cultural contexts.
- Willingness to travel to prospect and partner engagements, including international EMEA travel, approximately 30% annually.
- Preferred qualifications include multilingual technical communication, experience with technology or alliance partners and channel managers, Ruby on Rails Active Record Query Interface, Active Directory, IT infrastructure, physical and digital security systems, Loopio, Whistic, Node, JavaScript, Python, and Kubernetes.
Benefits
- Hybrid work arrangement requiring four days per week in the NYC office, Monday through Thursday.
- Early 6–7am ET starts on days providing London/EMEA coverage.
- Approximately 30% annual travel, including international EMEA travel, as requested.
Tech Stack
Categories
Solutions Engineering