1 day ago
Base Salary
$115k - $195k/yr
Responsibilities
- Provide technical assistance, troubleshooting, and customer support for Frontline software products.
- Deliver customer training and implementation support for deployments, upgrades, and new feature introductions.
- Support sales activities through technical discussions, customer presentations, and product demonstrations.
- Collect and communicate customer feedback for product improvements and enhancement planning.
- Support customer engagements, implementations, training, and projects through domestic and international travel.
Requirements
- Experience in customer support, software implementation, technical training, and technical project management.
- Clear verbal and written communication skills and the ability to explain technical subjects to customers and internal teams.
- Fluency in English; additional languages are a plus.
- Working knowledge of PCB manufacturing processes and related engineering workflows is highly desirable.
- Administration-level knowledge of InCAM Pro, InFlow, InSight, or Genesis is highly desirable.
- Experience with Perl or Python and Oracle database management is a plus.
- Master's degree with zero years of related experience, or bachelor's degree with two years of related experience.
Benefits
- Medical, dental, vision, life, and other voluntary benefits.
- 401(k) with company matching and an employee stock purchase program.
- Student debt assistance and tuition reimbursement.
- Development and career growth opportunities, financial planning benefits, and wellness benefits including an employee assistance program.
- Paid time off, company holidays, and family care and bonding leave.
- Primary location is Milpitas, California, with approximately 25% domestic and international travel.
Tech Stack
PerlPython
Categories
Solutions Engineering
About KLA
KLA builds process control, inspection and metrology systems used to manufacture semiconductor wafers, reticles, advanced packaging, printed circuit boards, and displays, and sells related software and services to chipmakers and electronics manufacturers. Its business model centers on capital equipment sales plus service and support contracts. Headquartered in Milpitas, California, KLA traces its origins to the 1997 KLA-Tencor merger and is publicly traded on NASDAQ under the ticker KLAC.