Staff Machine Learning Engineer
ServiceNow1 day ago
Base Salary
$176k - $308k/yr
Responsibilities
- Design and ship production-grade multi-agent systems with orchestration, tool use, planning loops, memory, and failure recovery.
- Build enterprise-grounded agents using ServiceNow’s CMDB, Workflow Data Fabric, and Knowledge Graph.
- Develop trust, safety, governance, observability, and human-in-the-loop controls for autonomous systems.
- Build RAG pipelines, hybrid search, retrieval evaluation, and low-latency grounding systems.
- Integrate and evaluate frontier models across cost, latency, and capability trade-offs.
- Provide technical leadership through architecture decisions, code reviews, quality improvements, and mentoring.
Requirements
- 5+ years of software engineering experience with strong data structures, algorithms, and distributed systems fundamentals.
- Hands-on experience designing, shipping, and operating production agentic systems, including multi-agent orchestration, tool calling, planning loops, memory, and failure recovery.
- Production-grade Python experience; Go, Java, or C++ systems experience is a plus.
- Experience with Anthropic, Google, or OpenAI AI SDKs, including prompt engineering, structured outputs, and production model evaluation.
- Production familiarity with RAG, vector stores, hybrid search, and retrieval evaluation metrics.
- Track record of technical leadership, architecture ownership, code-quality improvement, and mentoring engineers.
- Preferred: specialization in search and retrieval at scale or MLOps/model observability.
- Preferred: published work or open-source contributions in agentic systems or retrieval.
- Preferred: exposure to LLM fine-tuning or production inference optimization.
Benefits
- Base pay of $176,100 - $308,200 plus equity when applicable, variable/incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible, remote, or required-in-office work personas depending on the role and location.
- Regular employee position in the AMS - North America and Canada region.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.