20 hours ago
Base Salary
$143k - $304k/yr
Responsibilities
- Define architecture and technical strategy for intelligent, globally distributed Dynamics 365 Contact Center services.
- Lead implementation of critical platform components and produce high-quality production code for distributed systems.
- Provide technical leadership for applied AI systems, including model and framework selection, evaluation, grounding, orchestration, responsible AI controls, monitoring, and lifecycle management.
- Own quality, security, compliance, deployment, observability, incident response, and safe rollout practices.
- Lead high-severity live-site and customer issue resolution, root-cause analysis, and systemic prevention.
- Mentor engineers, review architecture and code, establish reusable patterns, and raise engineering standards across teams.
Requirements
- Bachelor’s degree in Computer Science or a related technical field and 6+ years of technical engineering experience with coding in languages including C, C++, C#, Java, JavaScript, or Python, or equivalent experience.
- Preferred qualifications include a master’s degree with 8+ years of experience, or a bachelor’s degree with 12+ years of experience, or equivalent experience.
- Experience architecting and delivering large-scale production cloud services with technical leadership across multiple teams or complex dependencies.
- Experience designing and troubleshooting scalable, resilient, event-driven systems, including asynchronous processing, observability, audio streaming, recording, and media-processing workflows.
- Experience using GitHub Copilot and Claude for implementation, debugging, code reviews, prototyping, experiments, and end-to-end test scenarios.
- Experience diagnosing cross-service failures using logs, telemetry, correlation IDs, and distributed traces, supported by unit, integration, functional, and end-to-end testing.
- Expertise in WebSockets, gRPC, GitHub-based CI/CD workflows, and Azure Service Fabric.
- Ability to meet Microsoft, customer, and government security screening requirements, including the Microsoft Cloud Background Check.
Benefits
- The typical U.S. base pay range is USD $142,800–$274,800 per year; different ranges apply in the San Francisco Bay Area and New York City metropolitan area.
- Certain roles may be eligible for benefits and other compensation.
- The position is open for a minimum of 5 days and accepts applications on an ongoing basis until filled.
Tech Stack
Categories
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.