7 hours ago
Base Salary
$272k - $302k/yr
Responsibilities
- Own government support systems from problem definition through design, delivery, production validation, and ongoing operation.
- Design and build maintainable service workflows, data models, interfaces, integrations, and automation.
- Partner with government, support, operations, Security, and engineering teams to make technical tradeoffs and address access, data-handling, and change-control requirements.
- Improve reliability and performance through automated tests, observability, safe releases, incident response, recovery, and production validation.
- Document architecture, operational procedures, and recovery paths and address recurring failure modes.
Requirements
- Required: prior experience delivering or operating systems in a government environment.
- Deep Salesforce Service Cloud experience, including Apex, Lightning Web Components, Flow, data modeling, configuration, and integrations.
- Experience independently owning ambiguous technical work, defining scope, coordinating partners, making decisions, and following through after launch.
- Strong software engineering fundamentals, including architecture, readable code, automated tests, and familiarity with Python or Java.
- Experience with Salesforce security and permissions, appropriate data handling, production reliability, incident response, and recovery.
- Understanding of support workflows and the ability to translate operational needs into maintainable systems.
- Preferred: Salesforce certifications such as Platform Developer II, Service Cloud Consultant, Platform App Builder, or Application Architect.
- Preferred: experience applying AI or automation to support operations.
About OpenAI
OpenAI builds and deploys large-scale AI models and tools—including ChatGPT, GPT-4–class models, DALL·E, and Whisper—sold via APIs and enterprise subscriptions to developers and businesses. It monetizes through usage-based API pricing and ChatGPT Plus/Team/Enterprise, and also reaches customers via Microsoft’s Azure OpenAI Service. Founded in 2015 and headquartered in San Francisco, it operates as a private partnership.