Senior Software Engineer – ServiceNow-5
ZEISS Group3 months ago
Bengaluru, IndiaSenior
Responsibilities
- Implement and operate supported ServiceNow solutions within the DevOps team.
- Develop sustainable, high-quality solutions aligned with ServiceNow standards and product lifecycle requirements.
- Implement enterprise-grade ServiceNow ITOM solutions covering Visibility, Health, and Event Management.
- Configure event ingestion, correlation, alerting, and workflows.
- Integrate ServiceNow with monitoring tools, cloud platforms, and external data sources.
- Improve CMDB data quality, discovery patterns, and service mapping accuracy.
- Align ITOM with HAM and SAM for asset transparency.
- Design and implement integrations with external systems using REST, SOAP, PowerShell, and other integration technologies.
- Troubleshoot issues, optimize performance, and conduct root cause analysis.
- Use and evaluate AI technologies to improve development, automation, efficiency, and quality, including ServiceNow NowAssist capabilities.
- Collaborate with other ServiceNow product teams and contribute to the broader DevOps product team.
Requirements
- Completed degree in computer science.
- At least 5 years of professional experience with proven success as a ServiceNow Application Specialist or Developer.
- Strong practical and theoretical knowledge of ITOM, HAM, and SAM.
- Proven experience delivering Event Management implementation projects.
- Solid experience with CMDB, Discovery, and Service Mapping concepts.
- Strong JavaScript development knowledge, including object-oriented programming, class structures, class inheritance, and software design principles.
- In-depth knowledge of troubleshooting, performance optimization, and root cause analysis.
- Proven experience designing and implementing REST, SOAP, and PowerShell integrations.
- Experience managing ServiceNow implementation projects and integrating external systems.
- Experience working in agile structures and implementing agile or hybrid projects.
- Basic knowledge of AI technologies and their practical application, including ServiceNow NowAssist.
- Full-stack development experience is helpful but not required.
- ITIL Foundation and project management certifications are advantageous.
- ServiceNow CIS-Discovery, CIS-HAM, or CIS-SAM certifications are nice to have.
- AIOps and observability tools experience and knowledge of data-driven architecture are nice to have.
Tech Stack
Categories
About ZEISS Group
ZEISS Group develops and sells optics and optoelectronics for semiconductor makers, manufacturers, clinicians, researchers, and consumers, spanning lithography systems, industrial metrology, medical devices, microscopes, and eyeglass and camera lenses. Founded in 1846 and headquartered in Oberkochen, Germany, the company is wholly owned by the Carl Zeiss Foundation. It operates globally and generates around €12 billion in annual revenue across segments including Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets.