Senior Applications Engineer
Emerson Electric Co.4 months ago
New Taipei, TaiwanSenior
Responsibilities
- Develop customer solutions using OptimalPlus applications and AI- or Python-based tools to deliver measurable ROI.
- Analyze production data to improve yield, quality, reliability, throughput, and operational efficiency.
- Serve as the primary technical contact for assigned accounts and own issue resolution and escalation management.
- Manage account priorities, customer support, functionality requests, training, and growth opportunities.
- Provide on-site customer support and lead status meetings, reviews, escalation meetings, and improvement plans.
- Prepare ROI summaries and business-impact updates and share customer feedback with Product Management and R&D.
- Support account performance, renewals, upsell activities, and quarterly business reviews.
Requirements
- Experience applying technical or data-driven solutions in a manufacturing, engineering, or software environment.
- Working knowledge of manufacturing metrics such as yield, quality, reliability, genealogy, or throughput.
- Ability to analyze production data and communicate actionable customer recommendations.
- Experience working directly with customers in a technical, support, or consulting capacity.
- Strong communication and structured problem-solving skills.
- Willingness to provide on-site customer support and participate in regular customer meetings.
- Preferred: experience with OptimalPlus or similar manufacturing analytics platforms, AI, data analytics, Python-based tools, high-volume manufacturing, ROI reporting, or solution expansion.
Benefits
- Competitive benefits plans and a variety of medical insurance plans.
- Employee Assistance Program, employee resource groups, recognition programs, and development opportunities.
- Flexible time-off plans, including paid parental, vacation, and holiday leave.
- Inclusive and respectful workplace with flexibility and support for employee wellbeing.
Tech Stack
Categories
Solutions Engineering
About Emerson Electric Co.
Emerson Electric Co. builds industrial automation hardware and software for manufacturers, energy and utilities, and other process-intensive industries. Its portfolio includes Fisher control valves, DeltaV and Ovation control systems, Rosemount measurement and sensing, and lifecycle services, with software partnerships and holdings such as AspenTech. Founded in 1890 and headquartered in St. Louis, it is a public company (NYSE: EMR) serving markets like energy, chemicals, life sciences, power, and food and beverage.