Responsibilities
- Design end-to-end customer solutions covering SDK integration, API workflows, data pipelines, campaign orchestration, and analytics reporting.
- Translate customer requirements into scalable implementation blueprints and advise on event schemas, identity resolution, campaign logic, and data exports.
- Own technical onboarding and go-live delivery for strategic accounts, including delivery plans, integration support, troubleshooting, and deployment validation.
- Deliver technical workshops, enablement programs, playbooks, and best-practice documentation for customer teams.
- Identify adoption gaps, improve platform utilization and customer ROI, and advise senior stakeholders on platform strategy.
- Synthesize implementation patterns into product feedback and contribute to the development of the Solutions Architecture practice.
- Partner with Sales Engineering during complex commercial cycles requiring deep post-sales technical credibility.
Requirements
- 8+ years of experience in Solutions Architecture, Technical Consulting, or senior Implementation/Customer Engineering roles.
- Strong command of mobile and web SDK integration, REST APIs, event-driven architectures, and customer data modeling.
- Experience owning enterprise-scale technical onboardings with complex integrations and multiple stakeholders.
- Ability to facilitate technical workshops and align customer engineering, product, and marketing stakeholders.
- Excellent written and verbal communication for both technical and marketing audiences.
- Comfort operating in ambiguous environments and navigating large, matrixed customer organizations.
- Experience with analytics and reporting design, including funnels, cohorts, and campaign attribution, is a strong plus.
- Prior experience with marketing automation, CDP, or omnichannel engagement platforms is highly advantageous.
Benefits
- The posting highlights exposure to a global technology company with 800+ employees across 15 offices.
- The role involves strategic customer engagement, cross-functional product influence, and participation in building the Solutions Architecture practice.
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About MoEngage
MoEngage is an agentic customer engagement platform for the customer-obsessed marketers and product owners. We help you delight your customers and retain them for longer. With MoEngage, you can analyze customer behavior and engage them with personalized communication across the web, mobile, and email. MoEngage is a full-stack solution consisting of powerful customer analytics, AI-powered customer journey orchestration, and personalization - in one dashboard From Fortune 500 enterprises such as Deutsche Telekom, Samsung, and Ally to mobile-first brands such as Flipkart, OLA, and bigbasket, MoEngage has helped amplify customer engagement for all. Product managers and growth marketers can use MoEngage to deliver a personalized experience across the customer lifecycle – from onboarding to retention to growth. What makes MoEngage different is a full-stack solution consisting of powerful customer analytics, AI-powered customer journey orchestration, and personalization capabilities - in one dashboard.