Software Customer Resident Engineer

4 days ago

Troy, MI, USASenior

Base Salary

$106k - $145k/yr

Responsibilities

Act as the primary on-site technical liaison between GM and Bose engineering teams for software integration, calibration, diagnostics, and implementation.
Support bench and vehicle integration through functional checks, network and HMI diagnostics, performance verification, and maintenance of approved software, calibration, and BIN-file configurations.
Reproduce bench, vehicle, production, and field issues; capture logs, traces, network data, and diagnostics; isolate likely failure domains; and verify local fixes.
Partner with GM and Bose teams on root-cause analysis, corrective actions, regression support, and additional testing recommendations.
Maintain Jira, requirements, software, calibration, release, configuration, risk, dependency, and change-control records.
Coordinate software and calibration deliveries into GM systems and support applicable VESCOM calibration releases.
Participate in requirements, design, FMEA, and program reviews and provide status, risks, dependencies, and action follow-up.
Provide on-site integration, proving-ground, build, plant, early-production, and field support as needed.

At least five years of relevant experience in automotive embedded software, system integration, ECU development, or supplier design and development.
Hands-on experience with in-vehicle and bench integration, issue reproduction, log and trace analysis, root-cause investigation, and fix verification.
Experience with software and calibration flashing, configuration management, release workflows, Jira, requirement-management tools, change management, and ASPICE or Agile engineering processes.
Strong customer-facing and cross-functional communication skills, independent on-site work capability, and the ability to manage multiple priorities.
Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, Automotive Engineering, or a related technical field.
A valid driver’s license and ability to obtain GM proving-ground credentials, including MPG Level 2 training.
Preferred qualifications include resident engineering or OEM-site experience, automotive audio, active sound or Noise Management experience, basic vehicle electrical troubleshooting, GM calibration and release familiarity, and a master’s degree.

The primary Bloomfield Hills, Michigan work location offers bonus programs, comprehensive health and welfare benefits, a 401(k) plan, employee discounts, and additional wellbeing perks.
The role requires approximately 10%–15% domestic travel and occasional international travel, with work at GM campuses, proving grounds, integration builds, Tier 1 locations, production plants, and field events.

5,001-10,000 employees