ServiceNow Engineer - Strategic Portfolio Management (SPM)
General Dynamics Information Technology29 days ago
MacDill Air Force Base, FL, USASenior
Base Salary
$136k - $184k/yr
Responsibilities
- Configure, implement, enhance, and sustain ServiceNow Strategic Portfolio Management capabilities, including Demand, Project, Resource, Investment Funding, and Financial/Budget Management.
- Translate portfolio and project management requirements into ServiceNow capabilities while serving as the primary hands-on SPM technical resource.
- Develop and support workflows, business rules, client scripts, UI policies, UI actions, forms, tables, dashboards, KPIs, and reports.
- Build and maintain integrations between SPM and ServiceNow ITSM, CMDB, and ITOM using REST and SOAP.
- Evaluate customizations against out-of-box ServiceNow functionality to reduce technical debt and upgrade risk.
- Support patching, upgrades, version migrations, pre-upgrade testing, post-upgrade validation, and troubleshooting of platform and application issues.
- Maintain security controls and technical documentation, and coordinate with business analysts, stakeholders, infrastructure teams, and the broader ServiceNow engineering team.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field, with equivalent experience considered.
- 5-8 years of hands-on ServiceNow engineering, configuration, and implementation experience, plus 2 or more years of direct SPM or PPM experience.
- Experience supporting SPM in a complex enterprise environment involving demand intake, project and resource management, and portfolio reporting.
- Proficiency with ServiceNow SPM/PPM, JavaScript, Glide API, core ServiceNow development tools, REST, and SOAP.
- Experience configuring business rules, client scripts, UI policies, UI actions, workflows, forms, and tables, and developing dashboards, KPIs, and reports.
- Working knowledge of core ITSM capabilities, ServiceNow server infrastructure, patching, upgrades, version migrations, performance, connectivity, and instance health troubleshooting.
- Active Secret clearance, eligibility for TS/SCI, and US citizenship.
- Strong communication, collaboration, analytical, troubleshooting, problem-solving, prioritization, independence, and customer-service skills.
- Preferred qualifications include Agile/SAFe and ServiceNow Agile Development experience, additional ServiceNow module experience, ServiceNow certifications, and familiarity with DoD or USCENTCOM/J6 mission environments.
Benefits
- Medical, dental, vision, health savings account options, and a 401(k) plan with company matching.
- Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury-duty leave, plus disability and insurance programs.
- AI-powered career development tools, internal mobility support, wellness packages, and a military-friendly workplace.
- Regular schedule is 40 hours per week with less than 10% travel.
- Primarily onsite at MacDill AFB in Tampa, Florida, with potential for a hybrid schedule of four onsite days and one remote day.
Tech Stack
JavaScriptSOAP
Categories
About General Dynamics Information Technology
General Dynamics Information Technology (GDIT) delivers enterprise IT, systems integration, cybersecurity, cloud, and software engineering services to U.S. federal agencies, including defense and intelligence organizations. It provides contract-based professional and managed services ranging from network operations and unified communications to training and simulation. GDIT is a business unit of General Dynamics (NYSE: GD) and is headquartered in Falls Church, Virginia.