Xometry

Senior Software Support Specialist, Tier-2 Platform Support

Xometry
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3 days ago
North Bethesda, MD, USAStaff+
H1B sponsor

Base Salary

$170k - $195k/yr

Responsibilities

  • Design high-performance, extensible application services and organizational engineering standards for embedding Xometry AI into external PLM environments.
  • Lead integration of production ML pipelines, optimized model serving, and real-time geometry analysis into the application layer.
  • Establish technical direction across multiple teams and drive strategic integration initiatives from roadmap through production deployment.
  • Define reliability, security, data governance, and multi-tenant deployment standards for partner-hosted and Xometry-hosted environments.
  • Facilitate technical decisions, mentor engineers, and influence senior leadership and external partners on architecture and technology investments.

Requirements

  • 12+ years of professional software development experience scaling complex platforms.
  • Expert-level mastery of Python, AWS infrastructure, and modern frontend frameworks including React and NextJS.
  • Experience shaping technical direction across multiple teams and establishing organizational engineering patterns.
  • A record of securing endorsement for and delivering 6–12 month technical initiatives.
  • Ability to influence senior leadership and external partners on technical strategy.
  • Bachelor’s degree in computer science or a related field, or equivalent experience.
  • Preferred experience with SaaS platforms, complex B2B integration hubs, manufacturing, logistics, CAD/PLM ecosystems, enterprise data controls, dedicated tenants, SOC2/ISO compliance, large-scale ML platforms, or high-frequency marketplace engines.

Benefits

  • Hybrid schedule requiring three days per week in the North Bethesda, MD or Waltham, MA office.
  • Base salary range of $170,000–$195,000 annually, plus annual bonus and equity.
  • 401(k) match; medical, dental, and vision insurance; life and disability insurance.
  • Generous paid time off, including vacation, sick leave, floating holidays, and fixed holidays.
  • Maternity and bonding leave, Employee Assistance Program, and other wellbeing resources.
  • Catered lunch stipend on Tuesdays and Thursdays.

Tech Stack

Categories

Xometry

About Xometry

1,001-5,000 employees

Xometry builds an AI-enabled marketplace that connects engineers and procurement teams with a vetted global network of manufacturers for on-demand CNC machining, 3D printing, sheet metal, and injection molding. The company earns fees by brokering instant-quote RFQs and managing production, logistics, and quality across its supplier base. Founded in 2013, Xometry is a publicly traded company (NASDAQ: XMTR) based in the Washington, DC–Baltimore area and serves buyers from startups to Fortune 1000 firms.

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