HRSD Lead Engineer ServiceNow
Waters Corporation16 days ago
India (city not specified)Staff+
Responsibilities
- Design, configure, and implement ServiceNow workflows, business rules, UI policies, script includes, client scripts, and integrations.
- Configure and enhance HR Service Delivery modules including HR Case Management, Employee Center, Employee Service Center, HR Service Catalog, Lifecycle Events, and Knowledge Management.
- Develop and maintain HR Service Catalog items, including forms, workflows, approvals, and integrations.
- Integrate and support EmployeeWorks Web App as the primary front-end experience for HR services, knowledge, and case management.
- Gather requirements, perform systems analysis, and deliver scalable solutions aligned with HR and business needs.
- Support platform upgrades, testing, continuous improvement, troubleshooting, log analysis, script debugging, and integration failure triage.
- Participate in proof-of-concepts for new platform capabilities, including AI-driven experiences, and support other ServiceNow modules as needed.
Requirements
- 5–7 years of hands-on ServiceNow development and configuration experience, including JavaScript, Glide API, and Flow Designer.
- Strong expertise with ServiceNow HR Service Delivery modules and HR Service Catalog development.
- Experience with Slate or EmployeeWorks Web App, UI Builder, portal and widget configurations, and Workspace.
- Experience with Performance Analytics, dashboards, reporting, and underlying ServiceNow data structures.
- Experience gathering requirements, performing systems analysis, and designing solutions.
- Working knowledge of HR data models and case management structures in ServiceNow.
- Experience with REST, SOAP, and MID Server integrations.
- Understanding of instance health monitoring, platform security, sensitive HR data handling, ITIL principles, HR Center of Excellence, and enterprise service delivery frameworks.
- Ability to apply platform best practices, use standard capabilities, and communicate effectively while solving complex problems.
Tech Stack
JavaScriptSOAP
Categories
About Waters Corporation
Waters Corporation builds analytical instruments and software for pharmaceutical, biopharma, food and environmental labs, and clinical diagnostics. Its portfolio spans UPLC/HPLC chromatography, mass spectrometry, thermal analysis (TA Instruments), informatics, and analytical standards and reagents, sold alongside service and consumables. Founded in 1958 and headquartered in Milford, Massachusetts, Waters is a public company (NYSE: WAT) with systems used in drug development, quality control, and safety testing worldwide.