Solutions Architect
TransPerfect3 months ago
Dallas, TX, USAMid Level
Responsibilities
- Gather and analyze client configuration requirements with the Solutions Engineering team.
- Draft implementation project plans, including timelines, implementation details, and risk analysis.
- Oversee GlobalLink product implementations and coordinate with client internal teams.
- Execute and verify configuration tasks in GlobalLink tools.
- Serve as the primary technical contact and escalation point for clients.
- Assist support teams with client configuration issues and contribute product feedback to Product Management.
- Prepare training and procedure materials, contribute to internal projects, and mentor new team members as needed.
Requirements
- Bachelor’s degree or equivalent.
- Minimum of 2–3 years of experience in a client-facing role.
- Project management and client solution implementation experience.
- Investigation, troubleshooting, analytical, problem-solving, documentation, time management, and interpersonal skills.
- Excellent written and verbal English communication skills and a collaborative attitude.
- Good knowledge of language technology, including CAT tools, translation environments, translation portals, localization tools, machine translation, post-editing, terminology, and translation memory tools.
- Willingness to travel to client workshops or meetings and experience working with multicultural or remote teams are desirable.
- Exposure to web content management systems, eCommerce platforms, other content management systems, and corrective and preventive action processes is desirable; foreign language ability is a plus.
Benefits
- Medical, dental, and vision insurance.
- 401k matching.
- Membership to child-care providers and other TransPerks.
- Birthday off.
- The posting indicates a global, collaborative workplace with opportunities for employee growth and contribution.
Tech Stack
Drupal
Categories
Solutions Engineering
About TransPerfect
TransPerfect provides language services and localization technology to enterprises, including translation, interpretation, software and multimedia localization, and AI-enabled workflow automation via its GlobalLink platform. It sells B2B services and SaaS that streamline multilingual content, compliance, and customer support across channels, with specialized practices in gaming, legal, and life sciences. Founded in 1992 and headquartered in New York, the privately held company operates offices worldwide and supports content in more than 200 languages.