11 hours ago
Remote, United KingdomSenior
Responsibilities
- Participate as a primary or escalation responder in a 24x7 on-call rotation.
- Lead or support major incident response, including triage, mitigation, resolution, and cross-functional coordination.
- Execute and improve runbooks, playbooks, escalation paths, and blameless post-incident reviews.
- Own service health monitoring and alerting across infrastructure, applications, and dependencies.
- Build observability dashboards and improve alert signal-to-noise ratios.
- Automate repetitive operational tasks and develop tools for NOC/SRE workflows.
- Improve mean time to detect and mean time to resolve through automation, self-healing, and auto-remediation.
- Support and troubleshoot Linux systems, cloud platforms, and Kubernetes/containerized environments.
- Assist with capacity planning, availability reviews, and operational readiness for production releases.
- Partner with engineering teams to improve system reliability and design.
Requirements
- Strong Linux systems administration skills.
- Experience with incident management and production support.
- Experience working in 24x7 NOC or production operations environments.
- Familiarity with cloud infrastructure, preferably AWS, containers, Kubernetes, and monitoring or alerting platforms.
- Scripting or programming experience in Python, Bash, Go, or similar.
- Understanding of networking fundamentals including DNS, TCP/IP, and load balancing.
- Ability to handle high-pressure incidents and coordinate effectively through written and verbal communication.
- Experience defining or operating to SLOs and SLIs is preferred.
- Experience migrating from a traditional NOC to an SRE model is preferred.
- Infrastructure as Code experience with tools such as Terraform or Ansible is preferred.
- Exposure to security, compliance, or regulated environments is preferred.
Benefits
- Remote role, indicated by #LI-Remote.
- Participation in a 24x7 on-call rotation.
- Individual contributor role reporting to the Manager, Network Operations.
Tech Stack
AnsibleAWSAzureBashDatadogDockerGoGoogle Cloud PlatformGrafanaKubernetesLinuxPrometheusPythonSplunkTerraform
Categories
Site Reliability
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.