3 days ago
Base Salary
$145k - $219k/yr
Responsibilities
- Deploy and drive adoption of the SRE Agent across 2–4 strategic customer accounts, including onsite engagement and production integration.
- Build reusable agent tools, connectors, and skills and contribute code through the product team’s repositories, reviews, and evaluation gates.
- Run customer pilots, gather evaluation data, resolve technical blockers, and build production fixes into the core product.
- Integrate the SRE Agent with Terraform or Pulumi, ArgoCD, CI/CD pipelines, and observability platforms while guiding progressive delivery.
- Define 3–6 month technical roadmaps, provide architectural guidance, and communicate customer feedback to product and engineering teams.
Requirements
- 8+ years of experience building and shipping production software across team boundaries.
- Production experience with LLM and agent systems, including agent development, MCP or equivalent tool-use frameworks, evaluation pipelines, and guardrails.
- Ability to lead technical design sessions with customer engineers and present business cases to customer leadership.
- Experience with Terraform or Pulumi at scale, GitOps such as ArgoCD, CI/CD pipeline design, and progressive delivery patterns including canary, blue/green, and soak periods.
- Demonstrated record of shipping adopted software and exercising judgment about which customer requests should be generalized.
- Preferred qualifications include incident-management and observability knowledge, customer-facing technical consulting or solutions architecture experience, founder or founding-engineer experience, policy-as-code or permissioning experience, PagerDuty or comparable platform experience, and open-source contributions to AI-agent or MCP ecosystems.
Benefits
- Hybrid work model with flexible work arrangements, subject to eligible-location restrictions, and 25–50% travel during active customer engagements.
- Competitive salary, comprehensive benefits, company equity, ESPP, retirement or pension plan, paid vacation, holidays, sick leave, and wellness days.
- Paid parental leave, paid volunteer time off of 20 hours per year, company-wide hack weeks, and mental wellness programs.
Tech Stack
Categories
Forward Deployed
About PagerDuty
PagerDuty builds a subscription SaaS platform for incident response, on‑call management, AIOps, and workflow automation used by DevOps, IT, SRE, security, and support teams. Its cloud service centralizes alerts, orchestrates real-time response, and integrates with monitoring and ticketing tools. Founded in 2009 and headquartered in San Francisco, the public company (NYSE: PD) counts 60 of the Fortune 100 among its customers, including Netflix and Cisco.