7 hours ago
Responsibilities
- Design, develop, and enhance NICE CXone platform features across multiple tiers.
- Write clean, maintainable code and unit tests.
- Perform code reviews and resolve QA defects.
- Support and troubleshoot production issues.
- Collaborate with Product Management and System Analysis to deliver projects.
- Mentor developers and provide technical leadership as needed.
- Manage multiple concurrent projects and deliver on schedule.
- Follow engineering, security, regulatory, compliance, reporting, and documentation standards while protecting sensitive customer data.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
- At least 6 years of software development experience.
- Experience with C#, ASP.NET, .NET Framework, and Visual Studio.
- Knowledge of object-oriented design, design patterns, unit testing, multithreaded applications, and TCP/IP communication.
- Preferred experience with SQL Server, WCF, C++, Flex/ActionScript, Delphi, automation/testing tools, and TFS or similar tooling.
- Telecommunications or call-center platform experience and prior technical or team leadership experience are preferred.
- Strong problem-solving, decision-making, communication, and teamwork skills.
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.