3 days ago
Hyderābād, IndiaMid Level
Responsibilities
- Design and deliver AI-driven solutions using Generative AI and Agentic AI to address business challenges and automate processes.
- Integrate intelligent insights into enterprise workflows and align AI capabilities with business objectives.
- Troubleshoot and resolve incidents across critical business system components.
- Perform proactive application monitoring and maintenance to support reliability and performance.
- Support incident management, service request fulfillment, and application support best practices.
- Communicate with stakeholders, provide issue-resolution updates, document solutions, and share knowledge with team members.
- Participate independently as a subject-matter expert and contribute solutions to work-related problems.
Requirements
- At least 3 years of experience with ServiceNow IT Operations Management.
- Strong knowledge of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Strong analytical and problem-solving skills for diagnosing and resolving application issues.
- Experience with incident management and service request fulfillment processes.
- Understanding of software development lifecycle methodologies.
- Experience with modern programming languages and frameworks.
- Familiarity with the ITIL framework and service management practices.
- Ability to collaborate effectively and communicate with diverse stakeholders.
- Completion of 15 years of full-time education.
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About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.