1 day ago
Hyderābād, IndiaMid Level
Responsibilities
- Manage and support software releases in non-production test environments before go-live.
- Triage critical system issues and coordinate rapid service restoration.
- Troubleshoot environment drift, data setup issues, and system problems.
- Deploy proactive monitoring and improve test-environment readiness.
- Coordinate with engineering, QA, UAT, and DevOps stakeholders.
- Conduct technical analysis, independent debugging, incident management, change management, and problem management.
- Perform root cause analysis and communicate technical problems clearly to non-technical stakeholders.
- Automate and optimize support processes to improve operational efficiency.
Requirements
- At least 4 years of experience in software engineering, application support, DevOps, or SRE, including incident, change, and problem management using an enterprise ITSM tool.
- Proficiency in Java, Scala, or another object-oriented programming language for technical analysis and debugging.
- Hands-on experience with Splunk or another monitoring or observability tool.
- Experience with relational database management systems, PL/SQL, and cloud infrastructure such as AWS.
- Strong analytical and problem-solving skills during high-pressure outages.
- Good knowledge of Unix shell scripting is preferred.
- Experience supporting an eCommerce platform is preferred.
- Bachelor’s degree or higher in Computer Science or a related STEM field is preferred.
About Apple
Apple designs and sells consumer electronics, software, and services for consumers and professionals worldwide, including iPhone, Mac, iPad, Apple Watch, and AirPods, plus platforms like iOS/macOS and services such as the App Store, iCloud, Music, and TV+. Its business combines device sales with services and subscriptions and in-house silicon design. Founded in 1976, Apple is headquartered in Cupertino, California, and trades on NASDAQ as AAPL.