2 months ago
Guadalajara, MexicoMid Level
Responsibilities
- Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to support customers building their own applications.
- Debug, troubleshoot, modify, and unit test applications.
- Assess, prioritize, and validate customer product change requests.
- Research and clearly characterize customer- and partner-reported issues.
- Improve the customer support organization through industry best practices and support tools.
- Work with Product, Engineering, and Customer Services teams to implement, validate, and document solutions.
- Maintain professional and courteous interactions with customers, partners, and internal teams.
Requirements
- Bachelor’s degree required.
- At least 2 years of experience in software applications; 6+ years is specified for Senior Engineer consideration.
- Experience in software product support.
- Proficiency with JavaScript and Python.
- Proficiency with test automation.
- Proven experience working across organizations and effectively in a dynamic, fast-paced environment.
Benefits
- Competitive compensation package and excellent benefits.
- Position based in Guadalajara.
- C3 AI is an Equal Opportunity and Affirmative Action Employer.
Tech Stack
Categories
Forward Deployed
About C3.ai
C3 AI builds enterprise AI software, including the C3 Agentic AI Platform for developing and operating AI applications, a suite of industry-specific SaaS applications, and C3 Generative AI for domain-specific use cases. It sells to large enterprises and public-sector organizations via subscriptions and services. Founded in 2009 and headquartered in Redwood City, California, C3 AI is a public company trading on the NYSE (ticker: AI) and also listed on Mexico’s BMV.