Senior ServiceNow Developer (Virtual Agent / Now Assist)
Chenega Corporation2 years ago
Springfield, VA, USASenior
Base Salary
$165k - $250k/yr
Responsibilities
- Design, configure, develop, and maintain ServiceNow Virtual Agent topics, topic blocks, guided conversations, reusable components, and escalation paths.
- Integrate Virtual Agent with Incident, Request, Service Catalog, Knowledge, and customized ITSM processes using Flow Designer, IntegrationHub, JavaScript, Glide APIs, and REST APIs.
- Build automated self-service workflows for incident status, service requests, knowledge retrieval, and troubleshooting.
- Evaluate customizations, dependencies, platform security, scalability, and upgrade impacts, and define sustainable integration approaches.
- Configure structured conversations, keyword-based interactions, NLU intents, and entities when available and licensed.
- Assess Now Assist and generative AI readiness, licensing, governance, and security, and support future proofs of concept.
- Lead design reviews, estimates, Agile sprint planning, code reviews, technical documentation, and developer mentoring.
- Execute unit, integration, regression, and acceptance testing and track completion, escalation, and self-service performance metrics.
- Provide technical assistance, train end users, and communicate technical risks and tradeoffs to government and contractor leadership.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field with 8+ years of relevant experience, or equivalent education and experience.
- At least 5 years of hands-on ServiceNow development experience, including at least 3 years of ServiceNow Virtual Agent implementation or support.
- Senior technical ownership of enterprise ServiceNow design, scripting, integrations, and production troubleshooting.
- Experience supporting heavily customized ServiceNow workflows and controlled production releases.
- TS/SCI Security Clearance and ability to pass a polygraph.
- Ability to meet contract-specific access requirements and successfully pass background and drug screening.
- Preferred certifications include ServiceNow Certified System Administrator, Certified Application Developer, ServiceNow CIS-ITSM, and ITIL 4 Foundation.
- Preferred experience includes Virtual Agent Designer, JavaScript, Glide APIs, Flow Designer, ITSM, Service Catalog, REST integrations, NLU, Now Assist, AI Search, Agent Chat, Microsoft Teams, and Performance Analytics.
- Strong technical analysis, troubleshooting, documentation, stakeholder communication, collaboration, problem-solving, and customer service skills.
- Proficiency with Microsoft Office applications and remote collaboration tools.
Benefits
- Professional development opportunities, including on-the-job learning and formal development programs.
- Broad employee benefits and well-being programs.
- Supportive culture with flexibility intended to promote healthy, centered, confident, and engaged work.
- Role is based in Springfield, Virginia; the posting also references home-office work and remote collaboration.
Tech Stack
Categories
About Chenega Corporation
Chenega Corporation is an Alaska Native village corporation that provides government services contracting, including IT, cybersecurity, healthcare, and security services, primarily for U.S. defense, intelligence, and federal civilian agencies. Through specialized subsidiaries such as Chenega MIOS, it delivers program staffing, managed services, and mission support across the U.S. and abroad. Founded in 1974 and headquartered in Anchorage, Alaska, it is privately held under Alaska Native Claims Settlement Act ownership.