about 2 hours ago
Base Salary
$125k - $160k/yr
Responsibilities
- Support the technical relationship with customers during pre-sales, implementation, onboarding, and support.
- Assist in the implementation and delivery of strategic cross-functional projects.
- Identify operational bottlenecks and contribute to building internal tooling and processes.
- Collect and organize product feedback and support the writing of product requirement documents.
- Manage roadmap expectations with the engineering team and customers.
- Adhere to safe business practices and regulatory requirements while performing day-to-day activities.
- Identify, assess, and manage risk by following established policies and procedures.
Requirements
- 3+ years of experience in a technical or technical-adjacent role.
- Strong customer-facing presence.
- Clear written and verbal communication skills.
- Problem-solving aptitude and curiosity.
- Humble attitude and eagerness to roll up your sleeves.
- Basic technical skills with potential to grow in coding (JavaScript or Python) and ability to learn SQL.
- Interest in the financial services industry.
Benefits
- Comprehensive health, dental, and vision plans, including options fully covered for employees and dependents.
- Family planning and fertility benefits with reimbursement of up to $20,000 in qualified expenses.
- Monthly rent subsidy of up to $2,000 for employees living within 2 miles of the office.
- 401k plan with self-directed brokerage options.
- Flexible time-off policy.
- 100% paid parental leave with varying durations for different caregivers.
- Annual reimbursements for backup childcare up to $4,500.
- Catered lunches and dinners for SF employees.
- Commuter benefits for transportation to and from the office.
- Regular team building events, including annual offsite.