2 months ago
Durham, NC, USAMid Level / Senior
H1B sponsor
Base Salary
$129k - $185k/yr
Responsibilities
- Deploy, operate, and maintain resilient AWS and Kubernetes infrastructure and microservices supporting Webex for Government.
- Monitor service health, troubleshoot complex incidents, and restore service in a 24x7 production environment.
- Automate operational work and infrastructure provisioning to improve deployment safety, efficiency, and consistency.
- Support identity and access management, logging, system hardening, vulnerability remediation, and FedRAMP continuous monitoring.
- Collaborate with engineering, security, and compliance teams to identify operational risks and improve reliability.
- Create runbooks, troubleshooting guides, operational procedures, documentation, and incident reports.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field plus five years of experience, or a master’s degree in one of these fields plus three years of experience.
- Software development or automation experience using Java, Go, Python, or a comparable programming language, including testing, troubleshooting, and code maintenance.
- Experience supporting AWS cloud infrastructure, production services, DevOps, platform engineering, or Site Reliability Engineering.
- Experience administering and troubleshooting Linux systems and production application, system, or networking issues.
- Experience with Kubernetes, Docker, microservices, cloud-native application deployment and troubleshooting, Git, CI/CD pipelines, and infrastructure-as-code or automation.
- Preferred experience with FedRAMP, government cloud, or other regulated environments.
- Preferred experience using Prometheus, Grafana, CloudWatch, CloudTrail, Elastic Stack, or Splunk for production troubleshooting.
- Preferred experience with GitLab or Jenkins, highly available multi-region distributed systems, capacity planning, disaster recovery, on-call rotations, incident response, root-cause analysis, post-incident reviews, and Incident Commander responsibilities.
- Strong written and verbal communication skills and experience creating operational and audit documentation.
Benefits
- Hybrid work arrangement in RTP, North Carolina, or Boxborough, Massachusetts, with 2–3 days in the office.
- Medical, dental, and vision insurance, a 401(k) plan with Cisco matching contributions, paid parental leave, disability coverage, and basic life insurance, subject to eligibility.
- Potential eligibility for Cisco restricted stock units and annual bonuses for non-sales roles.
- Paid holidays, floating holiday, birthday leave, year-end shutdown, personal wellness days, vacation or flexible time off, and sick time.
- Optional paid volunteer time and additional paid time away for critical family or emergency issues.
Categories
DevOpsSite Reliability
About Cisco
Cisco designs and sells networking, security, and collaboration platforms for enterprises, service providers, and governments, spanning routers and switches, Wi‑Fi, firewalls, zero‑trust, observability, and cloud-managed IT (Meraki) plus Webex. Its business model mixes hardware, software subscriptions, and support/consulting services. Founded in 1984 and headquartered in San Jose, California, Cisco is a public company traded on Nasdaq and serves customers across data centers, campuses, and service provider networks.